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Questions about staff roles - September 19th 2015, 09:59 PM

So I was just having a nosy at the staff list because I am nosy and was wondering how many staffies I still recognised

I noticed there's been some changes to certain roles and some new roles added since I last looked. If you can't answer any of these questions because it's confidential and for only staff/committee members to know then that's fine I understand but I thought I'd ask anyway.

1. I saw that the Buddy role is now Community Mentors? I had a nosy at the application form and it seems the role is still the same or very similar so just curious about the name change and why it was changed?

2. I noticed that there's also now "senior" roles. What makes these different to the "regular" role and how does a staff member become a senior one?

3. What's a community moderator?

I think that's all the changes I've noticed so far


   
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Re: Questions about staff roles - September 19th 2015, 10:41 PM

Hi.
Quote:
Originally Posted by Scarlet Witch View Post

I noticed there's been some changes to certain roles and some new roles added since I last looked. If you can't answer any of these questions because it's confidential and for only staff/committee members to know then that's fine I understand but I thought I'd ask anyway.

1. I saw that the Buddy role is now Community Mentors? I had a nosy at the application form and it seems the role is still the same or very similar so just curious about the name change and why it was changed?

2. I noticed that there's also now "senior" roles. What makes these different to the "regular" role and how does a staff member become a senior one?

3. What's a community moderator?

I think that's all the changes I've noticed so far
1. A Community Mentor IS a Buddy. It pretty much is the same exact thing. I think that it is just to have more consistency with the names. Now Live Help Operators are Live Help Mentors, Community Mentors are what you noticed for Buddies, and then there are HelpLINK Mentors and Chat Mentors still. It is just a consistency thing.

2. The senior roles are basically for those who have been on Staff in that role the longest and who Rob believes are probably more experienced. It gives other Staff members another set of people they can go to for questions and concerns they have, because sometimes they want another peer to answer the question rather than someone "higher up." This way they know who the more experienced person in their staff group may be. That's not to say that nobody else knows what they're doing though!

3. Community Moderators kind of make everything a bit more streamlined. We grouped together Blogs, Albums, and Social Groups into one moderator position and named it Community Moderator.


Let it come and let it be...

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