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DeletedAccount24
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Private Messages missing? - May 22nd 2016, 11:59 PM

I remember submitting a HelpLink Tix about a year ago and getting several responses. I believe they were from Holly, Dez, and Jenna. I could be wrong, though.

Anyways, I can't find them in my PM box--both the inbox and outbox. I mean, the obvious thing is I must have deleted them, but I don't know why I'd do that. Is there any way to find out where those private messages are?

I want to look over the answers I received and the response I gave before I make a new HelpLink Tix request. I am afraid of being repetitive.
   
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Re: Private Messages missing? - May 23rd 2016, 12:36 AM

It may have been because the email system is down and separate forum was made to continue replying to them through PM, meaning the reply would be on your emails not PM if it was before December.

Don't worry about sounding too repetitive, we have probably forgotten what you said last time as well seeing as we don't keep the tickets after they have been answered. You are welcome to send in something identical to your last response, we really won't mind. I hope you are doing okay.

Take care.


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Last edited by Sophrosyne; May 23rd 2016 at 03:25 AM.
   
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Re: Private Messages missing? - May 23rd 2016, 02:10 AM

We have only being giving HelpLINK replies through PMs since December when we made the new system due to issues with the email system. If the HelpLINK was before December, and before the system was down. Than it was on the old system, and back when all the replies were on email. So the replies would be in your email, not on the site in PMs. So try checking your email and see if it was there? You mentioned that it was about a year ago, so it was most likely that.


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Re: Private Messages missing? - May 23rd 2016, 04:44 AM

Hey you,
As the others have said we have had some issues with the HelpLINK system before switching to private messages. I just wanted to say don't worry about being repetitive. We don't mind and we will be glad glad to give you new answers to read over. (:


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The untroubled soul knows that to seek vengeance, is to seek destruction.
   
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Re: Private Messages missing? - May 23rd 2016, 01:56 PM

Thanks, Sarah! Notifications were in my email inbox with the original submission and the replies.

Also, thanks to the others that replied.
   
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Re: Private Messages missing? - May 23rd 2016, 05:46 PM

Glad you found the messages! Since this has been figured out I'm going to go ahead and close this thread now.


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