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Malcharion Offline
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I can't change my profile picture - August 24th 2016, 01:40 AM

When I try to upload a new one, I constantly get a response saying the upload failed or there was something wrong with the file.


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Re: I can't change my profile picture - August 24th 2016, 04:11 AM

Hey,

To change your profile picture, the size has to be 300 x 300 pixels or 64 kb maximum for it to be the right size. For avatars, it has to be 150 x 150 pixels or 64 kb maximum for that to upload. Occasionally, even if it is the right size it says that it won't work, which generally if you try again a bit later on it will work.

If you do everything correctly and it still doesn't work, feel free to let us know.


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Re: I can't change my profile picture - August 30th 2016, 06:52 PM

Hey!

Since it appears you've solved this issue I'm going to close this thread. If you still need help on this issue or have any other questions you are welcome to create a new thread or ask for this one to be reopened.

Best,
Oliver.


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against every odd that is stacked against them.” — Nikita Gill
   
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