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  (#1 (permalink)) Old
broken-inside Offline
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Name: Katy
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Live help - August 5th 2011, 07:57 PM

I've tried a few times today to get some help on Live Help, but this message keeps appearing:

Unexpected server error has occurred

Have i done something wrong?




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  (#2 (permalink)) Old
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Re: Live help - August 5th 2011, 09:35 PM

Hi Katy,

I'm not sure why that would be happening, but since you are wanting LiveHelp, I thought I might suggest PMing one the LH Operators (the users in the teal color). Feel free to PM me, too.


So you have gray hair and you're only 26

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  (#3 (permalink)) Old
Tigerlily. Online
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Re: Live help - August 5th 2011, 10:21 PM

Well Kelly had a good idea just PMing an LHO (Live Help Operator), and I am so we can PM if you want since Live Help does not seem to be working for you.


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  (#4 (permalink)) Old
Sea Monkey Offline
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Re: Live help - August 6th 2011, 03:43 PM

Katy,

If you are experiencing LH difficulties, as the others' have stated, it may be good to PM a LHO and maybe submitting an 'issue' in the bugs/suggestions section.


Just keep following the heartlines on your hand.
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  (#5 (permalink)) Old
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Re: Live help - August 6th 2011, 06:50 PM

Was LH labelled as 'Online' when you clicked on it?

If it was, then I advise you to submit it as a Bug in the relevant forum, and/or PM a LHO such as myself <3



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  (#6 (permalink)) Old
Kate* Offline
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Re: Live help - August 6th 2011, 07:29 PM

I logged in Ok from the operator side, but I clicked on it from here to check it while it was offline and it directed me to the chat room. Is that supposed to happen?


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  (#7 (permalink)) Old
Sweet Slumber

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Re: Live help - August 6th 2011, 08:02 PM

Katie, it's done that for me the past week, but I didn't know if that was a new feature since I don't use LH often.


So you have gray hair and you're only 26

that's just another reason I love you...



   
  (#8 (permalink)) Old
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Re: Live help - August 6th 2011, 08:02 PM

Quote:
Originally Posted by Kate* View Post
I logged in Ok from the operator side, but I clicked on it from here to check it while it was offline and it directed me to the chat room. Is that supposed to happen?
yes, because a guess they figured that that is as close as you can get to live help when LH is not online.




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  (#9 (permalink)) Old
Kate* Offline
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Re: Live help - August 6th 2011, 10:58 PM

Ok, just checking because it didn't used to do that. Thanks


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  (#10 (permalink)) Old
Ryan1 Offline
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Re: Live help - August 6th 2011, 11:52 PM

If you need someone to talk to please send me a PM.

Take care.
   
  (#11 (permalink)) Old
broken-inside Offline
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Re: Live help - August 7th 2011, 05:41 PM

Thanks for all the replies, it did say it was online when i clicked for help. And thanks to all who said feel free to PM them, sometimes i just dont want to bother people as they may be busy doing something else. But i will def think about using the PM to a LHO
x


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