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accessing old account - August 6th 2018, 09:28 PM

[FONT=""][COLOR=""][SIZE=""]Hey. So I'm actually jo and I think my name was traitor baby on here, I can't remember if I changed it or not. I had everything on my phone for securitys sake, because I was afraid of certain people accessing and snooping into my account. I know this looks bad but I can't remember the password....how can I get back into it? What do I need to prove that that's my account?
Or can I just make a second account and bypass all this?[/SIZE][/COLOR][/FONT]
   
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Re: accessing old account - August 6th 2018, 10:35 PM

[FONT=""][COLOR=""][SIZE=""][QUOTE=Unregistered;1327208][FONT=""][COLOR=""][SIZE=""]Hey. So I'm actually jo and I think my name was traitor baby on here, I can't remember if I changed it or not. I had everything on my phone for securitys sake, because I was afraid of certain people accessing and snooping into my account. I know this looks bad but I can't remember the password....how can I get back into it? What do I need to prove that that's my account?
Or can I just make a second account and bypass all this?[/SIZE][/COLOR][/FONT][/QUOTE]

Hey there, you should private message Rob. He can help you get back into your account by resetting the password. [/SIZE][/COLOR][/FONT]
   
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Re: accessing old account - August 7th 2018, 09:23 PM

[COLOR="Blue"][SIZE="2"][B]Hi There-

You will need to contact Rob to gain access to your account. I would send him an email from the email you used to join TeenHelp. If for some reason he cannot get you into your old account you can create a new one but please contact Rob first to see if he can help you.

Best of Luck![/B][/SIZE][/COLOR]


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Re: accessing old account - August 8th 2018, 06:54 PM

Hello, I am able to change your password to reinstate access to your account. In order to do this I need to be able to confirm your identity and that this is really your account. The easiest way to do that is to email contact@teenhelp.org from the email address you used to register your account. However if you can't do this there are several other ways I can confirm your identity so please email me regardless. In 99% of cases I am able to reinstate account access.
   
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Re: accessing old account - August 16th 2018, 12:47 PM

Thanks for this information. Really useful
   
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