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Re: Phone anxiety -
April 16th 2021, 03:17 AM
I have phone anxiety which is one of the reasons COVID has been a struggle. I have had to work from home a bit (still am but doing a hybrid schedule) and everything has been over the phone. I have not gotten over the anxiety; I have just had to deal with it because of my job.
I think having a script helps. The first job I had was all about the phone but in the beginning there was a script that we used extensively. That always helps. Now, when I make a call that is a bit more complex or I am struggling with what to say, I write out a script. I end up going off the script eventually but it does help.
Exposure has always helped but exposure only does so much for my phone anxiety. It is weird because I used to struggle a lot with zoom but then work and class used it or similar platforms...and I am fine with those now. I still get severe anxiety with the phone and it's been a year of mostly phone interaction.
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