[Face Up.]

I work in human services, and my latest job has had me working a lot with Covid patients, albeit over the phone. I have had some people who have been terrified or upset and it reminds me of the health scares my family has had over the years. I sometimes remind myself that if they're up and talking to me, it probably means they're doing all right for the moment! Sometimes I have to take a step back though and take a break between calls just to kind of process things. Maybe if there's someone else who can watch your class for a little bit you can take a walk or go to the bathroom just to breathe?

I've dealt with parents a lot too, although for me I can escalate issues to my supervisor

I don't have great advice, but I do wonder if you have found some things that help since this was posted a while ago.