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tf245yay Offline
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Question HelpLink - November 20th 2015, 08:00 AM

Hey is HelpLink still available, I haven't been able to use it for months already.
   
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Celyn Offline
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Re: HelpLink - November 20th 2015, 10:54 AM

Hey there,

Unfortunately, due to email issues with the site, HelpLINK is currently unavailable. We don't know when it will be back up, but hopefully not too long!

In the meantime, you can always use LiveHelp and ask for support and advice in the forums.

Hope this helped a bit.


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Re: HelpLink - November 20th 2015, 05:54 PM

Hello there!
TeenHelp is currently experiencing some problems with our e-mail system which has caused HelpLINK to be down as it is an e-mail system. It will be back up eventually, but unfortunately all we can do is be patient while things get worked out. Holly offered a great suggestion of LiveHelp and the forums. You can also use the Support and Advice rooms in Chat, or just reach out to users here via PM if you need some advice. We also have wonderful resources such as our Articles, Videos, and other various Resources.
Sorry about the inconvenience. If you ever need help with anything feel free to let me know.


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Re: HelpLink - November 20th 2015, 08:51 PM

I'd also say that many staff members would be willing to have you PM us individually (such as myself!) if you'd like something more private than a support forum and advice from a volunteer. While we're not professionals, that may be something you're more comfortable with depending on the issue!


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Re: HelpLink - November 20th 2015, 09:23 PM

As it has been mentioned, email issues throughout the site have not been sorted out therefore HelpLINK is down since HelpLINK relies heavily on email. It should definitely be up again at some point but I am not sure when. As Nicole said, all we can do is be patient. I am sorry you aren't able to use it right now, though. I hope it doesn't discourage you from reaching out to us.

Holly and Nicole offered helpful tips on how to seek advice and support in the meantime. You can always use the resources that were linked, and I wanted to add that you're welcome to blog as well. Many users find it to be a helpful outlet as they can vent and get things off their chest. This might be helpful for you in addition to using the forums, Live Help or other sources of support/advice.

Traci's correct. Staff members (and many others) are kind, happy to listen, and willing to offer advice if they can. You can PM me anytime if you need to talk about anything.
   
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Re: HelpLink - December 3rd 2015, 11:49 AM

I've got that too
   
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