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Mission Statement & Strategic Plan

Last updated: January 4th 2020.

Mission Statement

TeenHelp is an online community created to give young people a safe haven on the Internet, a place to find somebody who will truly listen. TeenHelp is a place to call home. The following is our Mission Statement:

1) To provide support and advice to anybody in need.

2) To encourage those in need to seek support and advice from professionals, in addition to using our services.

3) To provide support services that are enabling, caring, delivered with kindness and compassion, safe, free and anonymous.

4) To provide a safe place for all young people to gather, share, explore and grow both as individuals and together.

5) To raise awareness of issues faced by young people and to help and encourage them to address those issues locally, nationally and/or internationally.

6) To promote tolerance and understanding between all people, from all walks of life, regardless of who they are and where they come from.

7) To give young people a place to be themselves without fear of judgement.

8) To foster confidence in one's ability to succeed regardless of how troubled one's past may be.

9) To instil the importance of reaching out to those in need both within the TeenHelp community and throughout the world.

2019-2021 Action Plan

This is a summary of the four main objectives of our current 2019-2021 Action Plan as well as some of the key features of achieving these objectives.

1) TeenHelp is a community that delivers meaningful support to young people and where young people are at the heart of all services and decisions.

We will do this by:
⇨ Developing site services/features.
⇨ Boosting user involvement and gaining more feedback.
⇨ Introducing new activities.

We will know we are successful when:
✓ TeenHelp services are seen as relevant and useful by young people.
✓ Young people are included in key areas throughout the site.
✓ Users are retained for longer and more users return to the site.

2) TeenHelp’s content and communications is relevant and meaningful for young people.

We will do this by:
⇨ Developing new resources.
⇨ Building more engaging content.

We will know we are successful when:
✓ Users recognise the value of content on the site.
✓ Content is used successfully to engage new and current members of the community.

3) Volunteers are able to effectively deliver services well in order to support young people.

We will do this by:
⇨ Improving Staff training.
⇨ Developing clearer Staff procedures including how we recruit.
⇨ Improving support and recognition for Staff members.
⇨ Identifying new opportunities for involvement.
⇨ Ensuring young people remain at the heart of Staff.

We will know we are successful when:
✓ Staff report feeling confident in doing their jobs.
✓ 50% of Staff members are under 24 and 25% of Staff are under 18.

4) TeenHelp is effectively promoted to young people.

We will do this by:
⇨ Developing use of social media.
⇨ Reaching new audiences.
⇨ Delivering our Marketing Plan.

We will know we are successful when:
✓ Increase in site visitors.
✓ Increase in registrations.
✓ Increase in number of links to site.
✓ Increase in social media coverage.

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