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Legal Statements

Last updated: May 27th 2018

This document is a part of the TeenHelp Terms of Service. For other information governing the usage of services provided by TeenHelp, please click here.

In this section:
> Eligibility
> Copyright Policy
> Disclaimers
> User-submitted content
> Quality of advice
> Meeting other users from TeenHelp


TeenHelp registration is open to anyone, provided that:

  • These Terms of Service have been read in full and understood by the user prior to their usage of any part of TeenHelp, and that the user's conduct on TeenHelp demonstrates that these Terms of Service are being followed.
  • Users under the age of thirteen have read and understand TeenHelp's COPPA compliance statement (detailed in the TeenHelp Privacy Policy) and where relevant have obtained parental or guardian consent that they may use services provided by TeenHelp.
  • Older users have only positive intentions in their usage of TeenHelp. The conduct of older users should reflect an appreciation for the age difference between themselves and the rest of the TeenHelp community, and the effect their participation may have on other users. Older users whose intentions are doubted will be removed from TeenHelp immediately, and appropriate authorities may be contacted if necessary.
  • If the user registers more than one account at TeenHelp these accounts will not be used in order to deceive users or otherwise violate these Terms of Service. Inappropriate use of multiple accounts may result in the permanent suspension of all accounts associated with that user depending on the severity of the violation.
  • The user understands that if they share their account details with others that they bear full responsibility for anything done with their account. TeenHelp recommends that users register their own account and do not allow others to use their account.
  • The user understands that any content they place on the site, which may include but is not limited to text or images posted in the Support Forums, Chat Room, user profiles, Blogs, Social Groups or anywhere else, is subject to these Terms of Service.
  • The user understands that they can request that their account is deleted from the site but that this may not extend to all content they have previously placed on the site.

Copyright Policy

By submitting content to any area of TeenHelp, the user transfers copyright privileges of that content to TeenHelp. This transferral of rights is without exception and includes, but is not limited to, granting TeenHelp the authority to add to, modify or remove parts of the content, or to use or disseminate the content via any medium as deemed appropriate by TeenHelp in its sole discretion, at any time after submission. Any further use or distribution of content will be fully anonymous and in-line with the Terms of Service, especially the TeenHelp Privacy Policy.

At no time should users post content on TeenHelp of which they are not the author or owner, or of which the user is unable or unwilling to transfer data usage rights.

All content on TeenHelp is copyrighted and may not be reused, reproduced, republished or retransmitted via any medium without the explicit permission of TeenHelp, including all text and images found anywhere on the TeenHelp domain. TeenHelp reserves all other rights over all content without exception at all times after its publication on TeenHelp.

The TeenHelp logo and other images are the property of TeenHelp, and TeenHelp reserves the copyright, trademark, trade dress and right of publicity of the images and the TeenHelp name in its exclusive discretion. Such images may not be reused in any medium without exception without the explicit permission of TeenHelp.

TeenHelp might grant the authority to reproduce content for non-commercial purposes, such as scientific research. To enquire, please email contact@teenhelp.org.


TeenHelp provides its site and services and those of its third party associates 'as is'. TeenHelp does not warrant that such services will be appropriate, error-free, or free from computer viruses or other harmful materials. TeenHelp disclaims all warranties, whether express or implied, to the fullest extent permitted by law, including the warranties of merchantability, non-infringement of third parties' rights and of fitness for a particular purpose. In no event will TeenHelp, its associates or its staff be liable to any body for any damages whatsoever that may result from the use or misuse of services provided by TeenHelp, including any indirect, consequential, exemplary, incidental, special or punitive damages, lost profits or lost data.

User-submitted content

All content on TeenHelp is written and submitted by TeenHelp users. All postings are the unsanctioned opinions of the author and not necessarily those of TeenHelp or any individual or collective of its staff. Where unreferenced such information may be inaccurate or biased, and TeenHelp does not make any claims towards the validity or reliability of such information. All postings should be taken "as is" and should not be considered as supported or endorsed in any capacity by TeenHelp or its staff members. TeenHelp cannot accept any responsibility for the opinions expressed by posters anywhere on TeenHelp.

Quality of advice

TeenHelp is run exclusively by untrained volunteers. While these volunteers are screened prior to their addition to the volunteer staff, as well as being given some guidance by those more experienced than them, TeenHelp cannot guarantee the quality of advice of its volunteers. TeenHelp is a listening service only and should not be treated as a professional advice service. TeenHelp and its volunteer staff cannot accept any liability, legal or otherwise, when a TeenHelp user chooses to follow a course of action suggested to them by a member of its volunteer staff. It is up to the user to decide whether or not to trust the opinion(s) of a TeenHelp staff member. Professional advice and assistance should be sought in all situations that TeenHelp’s volunteers are not sufficiently equipped to handle. Under no circumstance will TeenHelp be able to contact emergency services on the user's behalf. If you currently need medical attention (from blood loss, an overdose, or anything else), you should call your local emergency services immediately.

Meeting other users from TeenHelp

TeenHelp does not support, sponsor or recommend meeting other users from TeenHelp or from anywhere else on the Internet. TeenHelp and its staff accept no implied responsibility for the well-being of users at these meetings or any damages that may occur to the possessions the users take with them. TeenHelp disclaim any liability of this sort to the fullest extent that the law permits. This is regardless of whether or not any TeenHelp staff members attend such a gathering.

TeenHelp holds no insurance to hold this sort of event, and it is unlikely that any qualified first aiders will be present at such a meeting. Users under the age of eighteen should make their parents or guardians aware of this information before attending such a gathering.

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