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Welcome to TeenHelp, I'm Kelly!
I'm part of Staff here, so if you have any questions about the site, or need suggestions about what to do on the site, don't hesitate to ask.
I see you have posted all ready. I do hope your issue gets resolved. There are a few other options we have for support and advice.
These can be found here. This link gives you a brief description of each, as well as if Staff and/or members will be providing you advice. Hopefully, you will find one that you like and that works best with your situation.
One of my favorite features of this site is the Blog feature. It's wonderful to just type things out without wanting a reply, though if you let people see it, they can reply.
Hope to see you around,
Kelly