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  (#1 (permalink)) Old
Rob Offline
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TeenHelp User Experience Survey. - July 14th 2012, 10:39 PM

Hello everybody,

Today we are launching a User Experience Survey in order to learn more about the way our site is being used, as well as what we can do to improve it. Although there are already certain areas to deal with specific issues (such as suggestions, complaints, etc), this survey will enable us to gain a general sense of how our users feel about our services and what we do.

We will use this information to try and identify the biggest problems our users have with our services and make improvements to address the greatest needs of our users. I would like to stress that we take all feedback seriously and it doesn't have to be just through this survey - please check out our Contact Center for more options for contacting us.

I would really appreciate if as many users could complete the survey as possible. The survey can be found here: http://www.teenhelp.org/misc.php?do=form&fid=39

Please note that your responses to this survey are anonymous and will not be connected to your username, and therefore your completion of this survey will not affect your use of TeenHelp in any way.

Thank you.

Last edited by Rob; July 20th 2012 at 09:23 PM.
   
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  (#2 (permalink)) Old
Make Believe Offline
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Re: TeenHelp User Experience Survey. - July 14th 2012, 11:27 PM

filled it in


"Life isn't about finding yourself. Life is about creating yourself."
  Send a message via MSN to Make Believe  
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  (#3 (permalink)) Old
Obliviate Offline
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Re: TeenHelp User Experience Survey. - July 14th 2012, 11:55 PM

Filled it in! I think it's a great idea to do this




   
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  (#4 (permalink)) Old
Coffee. Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 12:00 AM

Taken. I love this idea!


I said to the sun, "Tell me about the big bang"
& the sun said it hurts to become."
Andrea Gibson, "I Sing The Body Electric; Especially When My Power Is Out"
  Send a message via MSN to Coffee.  
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  (#5 (permalink)) Old
Daivia Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 12:01 AM

Filled it in!
   
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  (#6 (permalink)) Old
Ambedo. Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 12:17 AM

Done. I think this is a great idea!


wanderlust consumed her;
foreign hearts & exotic minds compelled her.
she had a gypsy soul
and a vibrant heart for the unknown.
-d. marie
   
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  (#7 (permalink)) Old
fullofsecrets Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 12:49 AM

Done Fantastic idea!!



   
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  (#8 (permalink)) Old
Arcenciel Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 12:50 AM

Challenge accepted.
   
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  (#9 (permalink)) Old
Stargazed. Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 12:59 AM

Taken.
   
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  (#10 (permalink)) Old
Hypothesis. Offline
Not significant.

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Re: TeenHelp User Experience Survey. - July 15th 2012, 02:17 AM

Took it. Good idea.


   
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  (#11 (permalink)) Old
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Re: TeenHelp User Experience Survey. - July 15th 2012, 03:15 AM

I took it.





From day one I talked about getting out
But not forgetting about
How all my worst fears are letting out
He said, "Why put a new address on the same old loneliness?"
When breathing just passes the time
Until we all just get old and die
  Send a message via Skype™ to Lumos. 
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  (#12 (permalink)) Old
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Re: TeenHelp User Experience Survey. - July 15th 2012, 09:30 AM

I've done this. Great idea.


❤ Nana ❤
1953-2016

As far as we can discern,
the sole purpose of human existence
is to kindle a light in the darkness of mere being.
- Carl Jung

   
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  (#13 (permalink)) Old
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Re: TeenHelp User Experience Survey. - July 15th 2012, 01:49 PM

Filled out!! Thank you, Rob, this is a great idea.
   
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  (#14 (permalink)) Old
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Re: TeenHelp User Experience Survey. - July 15th 2012, 03:35 PM

Done!

I think this is a wonderful idea, Rob.
   
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  (#15 (permalink)) Old
Koharuchan Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 04:25 PM

All done.


I love my Big Sleepy Bear.
I still fill my panties; do YOU?
No great artist ever sees things as they really are. If he did, he would cease to be an artist. -Oscar Wilde
Buddy since 12/25/11 Self Expressions mod since 4/23/12 Helplink mentor since 5/9/12 . . . . . .Skittlify.
I was blessed by your companionship from 12/24/01-6/27/13
   
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  (#16 (permalink)) Old
Magical Forest. Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 04:32 PM

Just done it It's a very good idea.
   
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  (#17 (permalink)) Old
George^^ Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 07:13 PM

Finished


I've said it once, I've said it twice, I've said it a thousand fucking times
That I'm OK, that I'm fine, that it's all just in my mind
But this has got the best of me, and I can't seem to sleep
It's not 'cause you're not with me, it's cause you never leave
   
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  (#18 (permalink)) Old
Ryan1 Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 02:43 AM

Thanks for all your support so far ladies and gentleman.
   
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  (#19 (permalink)) Old
survivor16 Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 03:17 AM

Thanks Rob, this is an AWESOME idea.

But I'm wondering... do the staff get to hear about some of the results? I know, at least, that I'd love to get more feedback about how the members think we are doing as staff in our duties!

Just wondering. Thank you so much!

Shelby


   
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  (#20 (permalink)) Old
Chris Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 04:52 AM

Just submitted mine. This a very good idea!


Chris
I hope you know that you deserve it all. The best, the most honest, the most beautiful purest love in the world. Not only to be loved by others, but to be loved by yourself. To look in the mirror and think "Yes, I'm exactly who I want to be". To speak up and be proud of yourself. To be brave and open. You deserve the nicest and most caring people to walk into your life. You deserve it all, you know. The whole world...
   
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  (#21 (permalink)) Old
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Re: TeenHelp User Experience Survey. - July 16th 2012, 06:33 AM

Excellent idea. Excited about the ways it can help the site grow!



Great works are performed not by strength, but by perseverance.
PM me anytime <3
   
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  (#22 (permalink)) Old
PSY Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 08:38 AM

Done!





   
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  (#23 (permalink)) Old
Oldaccount. Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 11:03 AM

I've just submitted mine.
   
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  (#24 (permalink)) Old
zumbaqueen2012 Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 02:07 PM

Submitted, this was a good idea
  Send a message via MSN to zumbaqueen2012  
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  (#25 (permalink)) Old
SamMarie Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 10:41 PM

I have taken it. Thanks!




   
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  (#26 (permalink)) Old
Amorphous. Offline
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Re: TeenHelp User Experience Survey. - July 17th 2012, 02:03 AM

Doneskies!


At times the world may seem an unfriendly and sinister place,
But believe that there is much more good in it than bad.
All you have to do is look hard enough,
And what might seem to be a series of unfortunate events may in fact be the first steps of a journey.

~My Childhood Friend.
   
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  (#27 (permalink)) Old
Fading Light. Offline
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Re: TeenHelp User Experience Survey. - July 17th 2012, 11:51 AM

That awkward moment when you get to the part about which site areas you use and you realise you're on this site way too much.


if you know the hunter's coming
then you hide or keep on running
'cause she's slain the gods before.
   
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  (#28 (permalink)) Old
EmNZ Offline
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Re: TeenHelp User Experience Survey. - July 17th 2012, 12:01 PM

Filled it in (= Made me smile, haha. Its a great idea


You can usually find me on my tumblr, Im here for you (=

   
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  (#29 (permalink)) Old
Member
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Re: TeenHelp User Experience Survey. - July 17th 2012, 01:18 PM

I just filled it in!




Member Since 1/15/2012
   
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  (#30 (permalink)) Old
Eternal Offline
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Re: TeenHelp User Experience Survey. - July 18th 2012, 01:29 AM

Filled it in as well. I think this is a great idea.


And here you are living, despite it all.
Lead Moderator | Disputes Committee | HelpLINK Mentor
   
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  (#31 (permalink)) Old
Wildflower ♥ Offline
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Re: TeenHelp User Experience Survey. - July 18th 2012, 02:12 AM

Filled it in...


  Send a message via AIM to Wildflower ♥ Send a message via MSN to Wildflower ♥ Send a message via Skype™ to Wildflower ♥ 
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  (#32 (permalink)) Old
savealife723 Offline
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Re: TeenHelp User Experience Survey. - July 19th 2012, 02:25 AM

It is finished. (:


When you can't find your way home,
and when life gets too hard to face on your own.
I will stand as a light through the darkness unknown,
I will walk with you, so you're never alone.
   
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  (#33 (permalink)) Old
Castiel's Angel Offline
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Re: TeenHelp User Experience Survey. - July 19th 2012, 04:30 AM

I've just submitted. Great idea


Be proud of your place in the cosmos. It is small, and yet...
it IS



HelpLINK Mentor: 26/3/2012- 4/11/2012
Buddy:13/7/2013- 27/12/2013
HelpLINK Mentor: 28/02/2015-

  Send a message via Yahoo to Castiel's Angel  
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  (#34 (permalink)) Old
Disappearing Offline
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Re: TeenHelp User Experience Survey. - July 20th 2012, 02:42 PM

I filled it in. I love this idea.
   
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  (#35 (permalink)) Old
Evanesco Offline
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Re: TeenHelp User Experience Survey. - July 20th 2012, 09:08 PM

I've submitted.


Join the Skeleton Clique on TH
Do you wanna come with me? 'Cause if you do, then I should warn you - you're gonna see all sorts of things. Ghosts from the past. Aliens from the future. The day the Earth died in a ball of flame. It won't be quiet, it won't be safe, and it won't be calm. But I'll tell you what it will be: The trip of a lifetime!

Don't trust a perfect person and don't trust a song that's flawless.
RIP Granddad Terry. I'll miss you.
   
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  (#36 (permalink)) Old
Rob Offline
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Re: TeenHelp User Experience Survey. - July 21st 2012, 08:28 PM

Thank you to everybody who has completed the survey. So far we have received over one hundred submissions, which gives us a lot of information we can use to improve TeenHelp.

Quote:
Originally Posted by survivor16 View Post
But I'm wondering... do the staff get to hear about some of the results? I know, at least, that I'd love to get more feedback about how the members think we are doing as staff in our duties!
I am happy to share any changes implemented as a result of this survey with the whole site.

Last edited by Rob; August 28th 2012 at 02:08 AM.
   
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  (#37 (permalink)) Old
escape♥ Offline
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Re: TeenHelp User Experience Survey. - July 22nd 2012, 03:52 AM

Submitted!


If you're looking for a sign not to kill yourself tonight, this is it.
"May the odds be ever in your favour"
"A strong person is one who can smile this morning like they weren't crying last night."
Your never alone, I'm always here for you. Shoot me a VM or PM.
   
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  (#38 (permalink)) Old
Evanescent Offline
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Re: TeenHelp User Experience Survey. - July 24th 2012, 07:28 PM

Done! ...........


"Shoot for the moon, even if you miss you'll land among the stars."

"For those who don't care, for those who can't see, never give up, always thrive to be free."

Smile, you are beautiful www.operationbeautiful.com

Blessed Be!
Nicole AKA Nikki
Artist, Poet, and Future Social Worker
   
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  (#39 (permalink)) Old
Rob Offline
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Re: TeenHelp User Experience Survey. - November 18th 2012, 04:09 AM

Hello everybody,

We are pleased to be able to release the preliminary results of this survey, which gives an overview of what we found. Some of the key findings include:
  • Most users enjoy helping others, with our Support Forums being overwhelmingly our most popular service.
  • Users think we provide a good range of features and that our information and publications are useful.
  • Users don't feel how we handle complaints is as effective as it could be.
  • We need to put greater emphasis on training and developing our volunteers.
  • Overall the majority of TeenHelp's users are happy with the experience they get from TeenHelp.
See the full results here: http://www.teenhelp.org/links/click.php?id=22
   
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