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  (#1 (permalink)) Old
Rob Offline
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TeenHelp User Experience Survey. - July 14th 2012, 09:39 PM

Hello everybody,

Today we are launching a User Experience Survey in order to learn more about the way our site is being used, as well as what we can do to improve it. Although there are already certain areas to deal with specific issues (such as suggestions, complaints, etc), this survey will enable us to gain a general sense of how our users feel about our services and what we do.

We will use this information to try and identify the biggest problems our users have with our services and make improvements to address the greatest needs of our users. I would like to stress that we take all feedback seriously and it doesn't have to be just through this survey - please check out our Contact Center for more options for contacting us.

I would really appreciate if as many users could complete the survey as possible. The survey can be found here: http://www.teenhelp.org/misc.php?do=form&fid=39

Please note that your responses to this survey are anonymous and will not be connected to your username, and therefore your completion of this survey will not affect your use of TeenHelp in any way.

Thank you.

Last edited by Rob; July 20th 2012 at 08:23 PM.
   
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  (#2 (permalink)) Old
Ceilidh Offline
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Re: TeenHelp User Experience Survey. - July 14th 2012, 10:27 PM

filled it in


"Numbing the pain for a while will make it worse when you finally feel it"

- Albus Dumbledore, Harry Potter and the Goblet of Fire, J.K. Rowling

  Send a message via MSN to Ceilidh  
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  (#3 (permalink)) Old
Illuminate Offline
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Re: TeenHelp User Experience Survey. - July 14th 2012, 10:55 PM

Filled it in! I think it's a great idea to do this



"I would rather have a cup of tea than sex." - Boy George
   
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  (#4 (permalink)) Old
Coexist. Offline
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Re: TeenHelp User Experience Survey. - July 14th 2012, 11:00 PM

Taken. I love this idea!



"In a gentle way, you can shake the world."
Rest in Peace Peter.
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  (#5 (permalink)) Old
Daivia Offline
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Re: TeenHelp User Experience Survey. - July 14th 2012, 11:01 PM

Filled it in!
   
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  (#6 (permalink)) Old
Masquerade. Offline
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Re: TeenHelp User Experience Survey. - July 14th 2012, 11:17 PM

Done. I think this is a great idea!



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  (#7 (permalink)) Old
fullofsecrets Offline
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Re: TeenHelp User Experience Survey. - July 14th 2012, 11:49 PM

Done Fantastic idea!!



   
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  (#8 (permalink)) Old
Arcenciel Offline
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Re: TeenHelp User Experience Survey. - July 14th 2012, 11:50 PM

Challenge accepted.


Jen
Buddy


Proud Mama of 2 Adopted Dogs
Koda- Shepherd/Malamute
Penny- Lab/Redbone Coon Hound


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  (#9 (permalink)) Old
Stargazed. Offline
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Re: TeenHelp User Experience Survey. - July 14th 2012, 11:59 PM

Taken.
   
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  (#10 (permalink)) Old
Cataclysmic Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 01:17 AM

Took it. Good idea.


Only a sad man can be a good artist.

Live Help Operator 12/1/11|HelpLINK Mentor 1/26/12|Self Expression Forum Mod 4/23/12|LGBT, Sexuality and Gender Identity Forum Mod 10/8/12|Chat Moderator 12/1/12|]HelpLINK Moderator 2/9/13
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  (#11 (permalink)) Old
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Re: TeenHelp User Experience Survey. - July 15th 2012, 02:15 AM

I took it.


Stay Strong

If you need someone to talk to im always here.
PM me any time. <3
"It's alright to cry, even my dad does sometimes. So don't wipe your eyes tears can remind you of life." -Ed Sheeran, Hold on
  Send a message via Skype™ to Don'tForget 
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  (#12 (permalink)) Old
Excelsior Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 08:30 AM

I've done this. Great idea.


Magic lies in challenging
what seems impossible
Buddy|Depression&Suicide|Bullying&PeerPressure|
ChitChat|LGBTSexuality&GenderIdentity|
ChatMod|TalentCommittee
   
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  (#13 (permalink)) Old
Soliloquy. Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 12:49 PM

Filled out!! Thank you, Rob, this is a great idea.



| deviantART | tumblr |
| Associate HelpLINK Mentor | Associate Live Help Operator |


   
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  (#14 (permalink)) Old
Heavenly Bliss Offline
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Re: TeenHelp User Experience Survey. - July 15th 2012, 02:35 PM

Done!

I think this is a wonderful idea, Rob.



   
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  (#15 (permalink)) Old
Koharuchan Offline
こはる ちゃん

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Re: TeenHelp User Experience Survey. - July 15th 2012, 03:25 PM

All done.


Though you may sleep through half the day,
I know I'm in your heart even as you snore away.
I love my big sleepy bear.
No great artist ever sees things as they really are. If he did, he would cease to be an artist. -Oscar Wilde
Buddy since 12/25/11Self Expressions mod since 4/23/12 Helplink mentor since 5/9/12
   
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  (#16 (permalink)) Old
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Re: TeenHelp User Experience Survey. - July 15th 2012, 03:32 PM

Just done it It's a very good idea.





   
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  (#17 (permalink)) Old
George^^ Offline
DM+HP= *drools* <3
I've been here a while
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Re: TeenHelp User Experience Survey. - July 15th 2012, 06:13 PM

Finished


I've said it once, I've said it twice, I've said it a thousand fucking times
That I'm OK, that I'm fine, that it's all just in my mind
But this has got the best of me, and I can't seem to sleep
It's not 'cause you're not with me, it's cause you never leave
   
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  (#18 (permalink)) Old
Ryan1 Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 01:43 AM

Thanks for all your support so far ladies and gentleman.
   
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  (#19 (permalink)) Old
survivor16 Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 02:17 AM

Thanks Rob, this is an AWESOME idea.

But I'm wondering... do the staff get to hear about some of the results? I know, at least, that I'd love to get more feedback about how the members think we are doing as staff in our duties!

Just wondering. Thank you so much!

Shelby


   
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  (#20 (permalink)) Old
Chris. Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 03:52 AM

Just submitted mine. This a very good idea!


Chris Jackson

"Scars remind us where we've been, but they don't have to dictate where we're going"
   
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  (#21 (permalink)) Old
Avanzare. Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 05:33 AM

Excellent idea. Excited about the ways it can help the site grow!



Great works are performed not by strength, but by perseverance.
PM me anytime <3
   
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  (#22 (permalink)) Old
PSY Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 07:38 AM

Done!


   
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  (#23 (permalink)) Old
Glitter Skies Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 10:03 AM

I've just submitted mine.
   
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  (#24 (permalink)) Old
zumbaqueen2012 Offline
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I can't get enough
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Re: TeenHelp User Experience Survey. - July 16th 2012, 01:07 PM

Submitted, this was a good idea
  Send a message via MSN to zumbaqueen2012  
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  (#25 (permalink)) Old
SamMarie Offline
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Re: TeenHelp User Experience Survey. - July 16th 2012, 09:41 PM

I have taken it. Thanks!



* Find me on the Relationships & Dating board. *
   
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  (#26 (permalink)) Old
Dr. Cheer-er-up-er-er
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Re: TeenHelp User Experience Survey. - July 17th 2012, 01:03 AM

Doneskies!


"I love you <3."
~Unknown
   
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  (#27 (permalink)) Old
Syzygy. Offline
C'est dommage.

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Re: TeenHelp User Experience Survey. - July 17th 2012, 10:51 AM

That awkward moment when you get to the part about which site areas you use and you realise you're on this site way too much.


my love i'm going to the ocean,
let it swallow me whole.

| this might hurt. |
| unite. |
   
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  (#28 (permalink)) Old
SarahNZ Offline
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Re: TeenHelp User Experience Survey. - July 17th 2012, 11:01 AM

Filled it in (= Made me smile, haha. It’s a great idea


You can usually find me on my tumblr, I’m here for you (=

   
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  (#29 (permalink)) Old
Evanescence ♥ Offline
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Re: TeenHelp User Experience Survey. - July 17th 2012, 12:18 PM

I just filled it in!











|Member Since 1/15/2012|HelpLINK Mentor Since 6/22/2012|Videos Team since 7/27/2012|Technology and Gaming Forum Moderator since 12/1/2012|Social Networking Team since 12/27/2012|
   
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  (#30 (permalink)) Old
Silhouette Offline
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Re: TeenHelp User Experience Survey. - July 18th 2012, 12:29 AM

Filled it in as well. I think this is a great idea.



Well I’ve lost it all, I’m just a silhouette,
A lifeless face that you’ll soon forget.
   
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  (#31 (permalink)) Old
Wildflower ♥ Offline
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Re: TeenHelp User Experience Survey. - July 18th 2012, 01:12 AM

Filled it in...


  Send a message via AIM to Wildflower ♥ Send a message via MSN to Wildflower ♥ Send a message via Skype™ to Wildflower ♥ 
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  (#32 (permalink)) Old
savealife723 Offline
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Re: TeenHelp User Experience Survey. - July 19th 2012, 01:25 AM

It is finished. (:


When you can't find your way home,
and when life gets too hard to face on your own.
I will stand as a light through the darkness unknown,
I will walk with you, so you're never alone.
  Send a message via AIM to savealife723 Send a message via MSN to savealife723 Send a message via Yahoo to savealife723  
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  (#33 (permalink)) Old
Bella xx Offline
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Re: TeenHelp User Experience Survey. - July 19th 2012, 03:30 AM

I've just submitted. Great idea


Everybody wants happiness
Nobody wants pain
But you can't have a rainbow
Without a little rain
  Send a message via Yahoo to Bella xx  
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  (#34 (permalink)) Old
Disappearing Offline
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Re: TeenHelp User Experience Survey. - July 20th 2012, 01:42 PM

I filled it in. I love this idea.
   
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  (#35 (permalink)) Old
Like a fairy ;)
Outside, huh?
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Re: TeenHelp User Experience Survey. - July 20th 2012, 08:08 PM

I've submitted.


Do you wanna come with me? 'Cause if you do, then I should warn you - you're gonna see all sorts of things. Ghosts from the past. Aliens from the future. The day the Earth died in a ball of flame. It won't be quiet, it won't be safe, and it won't be calm. But I'll tell you what it will be: The trip of a lifetime!
   
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  (#36 (permalink)) Old
Rob Offline
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Re: TeenHelp User Experience Survey. - July 21st 2012, 07:28 PM

Thank you to everybody who has completed the survey. So far we have received over one hundred submissions, which gives us a lot of information we can use to improve TeenHelp.

Quote:
Originally Posted by survivor16 View Post
But I'm wondering... do the staff get to hear about some of the results? I know, at least, that I'd love to get more feedback about how the members think we are doing as staff in our duties!
I am happy to share any changes implemented as a result of this survey with the whole site.

Last edited by Rob; August 28th 2012 at 01:08 AM.
   
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  (#37 (permalink)) Old
escape♥ Offline
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Re: TeenHelp User Experience Survey. - July 22nd 2012, 02:52 AM

Submitted!


If you're looking for a sign not to kill yourself tonight, this is it.
"May the odds be ever in your favour"
"A strong person is one who can smile this morning like they weren't crying last night."
Your never alone, I'm always here for you. Shoot me a VM or PM.
   
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  (#38 (permalink)) Old
Evanescent Offline
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Re: TeenHelp User Experience Survey. - July 24th 2012, 06:28 PM

Done! ...........


"Shoot for the moon, even if you miss you'll land among the stars."

"For those who don't care, for those who can't see, never give up, always thrive to be free."

Smile, you are beautiful www.operationbeautiful.com

Blessed Be!
Nicole AKA Nikki
Artist, Poet, and Future Social Worker
   
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  (#39 (permalink)) Old
Rob Offline
Project Coordinator

Jeez, get a life!
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Re: TeenHelp User Experience Survey. - November 18th 2012, 03:09 AM

Hello everybody,

We are pleased to be able to release the preliminary results of this survey, which gives an overview of what we found. Some of the key findings include:
  • Most users enjoy helping others, with our Support Forums being overwhelmingly our most popular service.
  • Users think we provide a good range of features and that our information and publications are useful.
  • Users don't feel how we handle complaints is as effective as it could be.
  • We need to put greater emphasis on training and developing our volunteers.
  • Overall the majority of TeenHelp's users are happy with the experience they get from TeenHelp.
See the full results here: http://www.teenhelp.org/links/click.php?id=22
   
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