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  (#1 (permalink)) Old
Rob Offline
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New Live Help system. - May 7th 2013, 10:53 PM

Hello everybody,

Just to let you know that today we've launched a new Live Help system, so the next time you go on it will look somewhat different. There's not a tremendous amount to tell you about the system as it works more or less the same as our previous one did. The main benefit to us of the new system is that we have much greater control over it.
   
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  (#2 (permalink)) Old
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Re: New Live Help system. - May 9th 2013, 05:59 AM

Yayaya!! New things are fun!


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  (#3 (permalink)) Old
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Re: New Live Help system. - May 9th 2013, 09:53 AM

Looking forward to seeing it in action!


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  (#4 (permalink)) Old
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Re: New Live Help system. - May 9th 2013, 09:41 PM

Yayyyy.
Back to staffing it.


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  (#5 (permalink)) Old
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Re: New Live Help system. - May 10th 2013, 04:53 AM

Haven't seen it yet but I bet it's awesome! Plus, new things are fun.
   
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  (#6 (permalink)) Old
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Re: New Live Help system. - May 11th 2013, 01:43 AM

Yay! Can't wait to test it out.


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  (#7 (permalink)) Old
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Re: New Live Help system. - May 11th 2013, 03:50 AM

I just tested it out and I really like it . How do you staffies feel about it having to be on the other end? . The font is a lot less clear then it used to be and I found myself sometimes missing the other dudes messages LOL, but that's probably just me, and there are no emoticons but that IS just personal preference .

But yeah, I actually love the look .


At times the world may seem an unfriendly and sinister place,
But believe that there is much more good in it than bad.
All you have to do is look hard enough,
And what might seem to be a series of unfortunate events may in fact be the first steps of a journey.

~My Childhood Friend.
   
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  (#8 (permalink)) Old
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Re: New Live Help system. - May 11th 2013, 05:56 AM

Quote:
Originally Posted by EmergencyHugMaster View Post
I just tested it out and I really like it . How do you staffies feel about it having to be on the other end? . The font is a lot less clear then it used to be and I found myself sometimes missing the other dudes messages LOL, but that's probably just me, and there are no emoticons but that IS just personal preference .

But yeah, I actually love the look .
I definitely prefer the new system over the old one. While there are some changes to get used to, I've found it has a lot more to offer (and it's not as glitchy!).





   
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  (#9 (permalink)) Old
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Re: New Live Help system. - May 11th 2013, 08:02 AM

I was checking it out yesterday and at one point it said the caller was in a queue - do we have that function now?


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  (#10 (permalink)) Old
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Re: New Live Help system. - May 11th 2013, 11:51 PM

Can't wait to see it.
   
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  (#11 (permalink)) Old
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Re: New Live Help system. - May 13th 2013, 04:16 AM

I just called it, it's pretty.


   
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  (#12 (permalink)) Old
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Re: New Live Help system. - May 13th 2013, 04:06 PM

Quote:
Originally Posted by Cataclysmic View Post
I just called it, it's pretty.
It's prettier on our end :P .


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  (#13 (permalink)) Old
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Re: New Live Help system. - May 14th 2013, 09:50 AM

I seem to always side with the losing, but I personally prefer the older program. This is more better on the eyes, but I like the layout on the old site alot more.


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  (#14 (permalink)) Old
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Re: New Live Help system. - May 20th 2013, 06:31 PM

The new system doesn't work for me, I have not been on in a while due to exams but when ever I log on it says there are no visitors and does not show up as live help being available on the home page, can anyone help?
   
  (#15 (permalink)) Old
Adam the Fish Offline
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Re: New Live Help system. - May 21st 2013, 07:30 PM

Quote:
Originally Posted by Luke.J View Post
The new system doesn't work for me, I have not been on in a while due to exams but when ever I log on it says there are no visitors and does not show up as live help being available on the home page, can anyone help?
If you are on the Staff end, you need to log in (credentials were PMed to you) and click the "Visitors" button. It will then set you to available and show Live Help as Online. People can then log on. You can, as with the Provide Support system, go "Away" by using the link on the main visitors console.


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  (#16 (permalink)) Old
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Re: New Live Help system. - May 25th 2013, 12:02 PM

Thanks Adam,

The issue was my details weren't sent to me so I was still logging into the old system which didn't work. But I have got them now and everything is all better.

Got another question though can you call other operators like you could on the old system?

Thanks

Luke
   
  (#17 (permalink)) Old
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Re: New Live Help system. - May 25th 2013, 06:06 PM

Hey, Luke! No, you cannot call other operators through the new system. If you want to keep in touch with other operators, you can always send them PMs through TeenHelp! =)





   
  (#18 (permalink)) Old
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Re: New Live Help system. - May 25th 2013, 06:26 PM

Hey, Okay, thank you
   
  (#19 (permalink)) Old
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Re: New Live Help system. - May 25th 2013, 06:27 PM

No offense, but the new system looks too Windows 2000-y


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  (#20 (permalink)) Old
Luke.J Offline
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Re: New Live Help system. - May 25th 2013, 06:33 PM

I can't quite remember windows 2000 but I'm still not sure on the new theme but hopefully it will grow on me.


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  (#21 (permalink)) Old
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Re: New Live Help system. - May 30th 2013, 06:37 AM

Rob/anyone else who may know:

What prompted the change? Was ProvideSupport not offering a feature that TeenHelp wanted? Was PS no longer offering the service to TeenHelp?


Alex
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