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  (#1 (permalink)) Old
Rob Offline
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New Chat Room. - August 24th 2017, 10:54 PM

Hi everybody,

I'm pleased to announce the introduction of a new Chat Room to replace our current one. This doesn't require specific software such as Java to use it, which I know many of you have struggled with for a while, so I hope this will mean many more people can access the Chat Room again now.

The new Chat Room is in a floating bar at the bottom of the site and will be available on every page, so you can navigate the site freely with the Chat Room following you!

There are two buttons on the bar, one called "Chat" and one called "Chat Rooms". The Chat Rooms one is the main part of the Chat where you can meet others to talk to, where as the "Chat" button is for 1-2-1 Chat. On this menu you will only see users who you have added to your friends list, but you can also start 1-2-1 conversations in the Chat Rooms too.

I hope you all enjoy the new Chat Room - Get chatting!!
   
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  (#2 (permalink)) Old
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Re: New Chat Room. - August 24th 2017, 11:21 PM

Wow I'm going to try this. Thank you!

I was just thinking how it is a shame that the chat room tab disappeared.
   
  (#3 (permalink)) Old
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Re: New Chat Room. - August 24th 2017, 11:32 PM

This is great and I'm lacking words right now so here's a GIF.



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There is nothing pretty about damage, about pain, about heartache.
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against every odd that is stacked against them.” — Nikita Gill
   
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  (#4 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 01:14 AM

Question: when will the chat be made available or is it already but I don't see it?
   
  (#5 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 01:36 AM

It is already available. There should be a bar across the bottom of your screen on computer with "Chat" on the bottom left side of it (May need to extend the window to see it)

On mobile, make sure you are not zoomed in at all and it will pop up on the bottom left of the screen and say "Mobile Chat"


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  (#6 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 01:52 AM

Quote:
Originally Posted by eaty View Post
It is already available. There should be a bar across the bottom of your screen on computer with "Chat" on the bottom left side of it (May need to extend the window to see it)

On mobile, make sure you are not zoomed in at all and it will pop up on the bottom left of the screen and say "Mobile Chat"

I see the other tabs besides for chat. I see Helplonk, live help, hotliness and safety zone at the bottom. But not chat
   
  (#7 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 02:20 AM

Quote:
Originally Posted by Hum View Post
I see the other tabs besides for chat. I see Helplonk, live help, hotliness and safety zone at the bottom. But not chat
Its on that same bar, but try stretching the window bigger because its on the bottom right side of that bar.


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  (#8 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 03:36 AM

This made my day!!


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  (#9 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 03:43 AM

THERE ARE GIFS! THIS IS AWESOME ME APPROVE


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  (#10 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 04:12 AM

I love it. I'll miss the old chat due to nostalgia, but this one works really well with the website, especially the fact you can navigate while staying in the chat room.


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  (#11 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 07:00 AM

I really like this chat room! I think I might like it better than the old one. It seems like it's easier to moderate from mobile. The old chats mobile version was a bit 'weird' in regards to moderation so I wouldn't use it much out of concern of needing to moderate and not being able too.

I also like the gifs and I like how you don't have to have a separate tab open to browse the site.

Glad chats back! Maybe that will mean some fun and late night chat parties with others!


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  (#12 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 07:26 AM

That's awesome!
   
  (#13 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 10:06 AM

I'm literally sooo happy!


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  (#14 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 11:10 AM

Think I'm going to ditch Internet Explorer now seeing as it doesn't appear on here

But really do love the new chat and chat room features, very nice!


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  (#15 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 12:38 PM

This is so exciting!


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  (#16 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 06:21 PM

Quote:
Originally Posted by eaty View Post
Its on that same bar, but try stretching the window bigger because its on the bottom right side of that bar.
When I went on a desktop I was able to see it. Thank you, Sarah :3

Edit: mobile chat works with Internet Explorer but not chrome
   
  (#17 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 06:53 PM

Quote:
Originally Posted by Hum View Post
When I went on a desktop I was able to see it. Thank you, Sarah :3

Edit: mobile chat works with Internet Explorer but not chrome
It also works on Safari (for mobile as well!)
   
  (#18 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 08:27 PM

I'm not sure where exactly we'd send issues, but there's an option to set yourself as offline and it's a great feature. Although as soon as you navigate away to a another page it will switch you back to online.

I also know you only appear online to those you're friends with, but it does slightly defeat the purpose of being invisible.


“There is nothing beautiful about the wreckage of a human being.
There is nothing pretty about damage, about pain, about heartache.
What is beautiful is their strength, their resilience, their fortitude
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against every odd that is stacked against them.” — Nikita Gill
   
  (#19 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 09:00 PM

oooooo a sparkly new chat room yay!



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  (#20 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 09:04 PM

Hi all,

We should have mostly fixed the issue that causes some of you to not be able to see all of the buttons. If you still have issues you might find it useful to zoom out your view a little bit.

Re: browsers on mobile phones: As far as I can tell it has full support for both Firefox and Chrome, which I have tested on a Samsung and Android, and a user has reported it works on Safari. So I'm not sure why it wouldn't be working on your Chrome installation.

Quote:
Originally Posted by anemoia View Post
I'm not sure where exactly we'd send issues, but there's an option to set yourself as offline and it's a great feature. Although as soon as you navigate away to a another page it will switch you back to online.
The setting should be remembered. This may be affected if you change settings when you have more than one version of the Chat open (i.e. several tabs) because one might be set to online and one to offline. Also check whether you have cookies enabled in your browser to remember your preferences.
   
  (#21 (permalink)) Old
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Re: New Chat Room. - August 25th 2017, 10:29 PM

Did you do something?

Because I definitely had all the cookies, only one tab, and it still wasn't staying offline. Regardless, it's fine now.


“There is nothing beautiful about the wreckage of a human being.
There is nothing pretty about damage, about pain, about heartache.
What is beautiful is their strength, their resilience, their fortitude
as they display an ocean of courage when they pick through the
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against every odd that is stacked against them.” — Nikita Gill
   
  (#22 (permalink)) Old
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Re: New Chat Room. - August 26th 2017, 02:15 AM

Quote:
Originally Posted by Rob View Post
Hi all,

We should have mostly fixed the issue that causes some of you to not be able to see all of the buttons. If you still have issues you might find it useful to zoom out your view a little bit.

Re: browsers on mobile phones: As far as I can tell it has full support for both Firefox and Chrome, which I have tested on a Samsung and Android, and a user has reported it works on Safari. So I'm not sure why it wouldn't be working on your Chrome installation.



The setting should be remembered. This may be affected if you change settings when you have more than one version of the Chat open (i.e. several tabs) because one might be set to online and one to offline. Also check whether you have cookies enabled in your browser to remember your preferences.


It now works on chrome too like a short while after I tried it on IE. I can now see the bottom fully
   
  (#23 (permalink)) Old
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Re: New Chat Room. - August 26th 2017, 11:04 PM

the GIFS dont see to be loading properly now lol.... i like the new chatroom its great to chat in etc but i keep getting error messages when I havent been idle :/



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  (#24 (permalink)) Old
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Re: New Chat Room. - August 27th 2017, 05:51 PM

How do I make it so I don't enter chat every time I log into TeenHelp or navigate to a new page? Like Spuds said, it kind of defeats the purpose of being invisible.
   
  (#25 (permalink)) Old
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Re: New Chat Room. - August 27th 2017, 10:30 PM

I have also noticed that I will set myself to 'offline' or 'not available to chat' and sometimes it will stay offline perfectly fine and other times it will go back online. I know if I click the button that says chat and list names/shows if you are offline or online it will automatically go back online. However, there have been times when it's gone back online and I haven't clicked anything.

For me, it's not a huge issue because I just don't chat if I don't want to but I could see it being an issue in regards to moderation etc.


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  (#26 (permalink)) Old
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Re: New Chat Room. - August 28th 2017, 06:58 PM

Wow I totally didn't even notice that until now!




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  (#27 (permalink)) Old
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Re: New Chat Room. - August 31st 2017, 03:55 AM

I'm unable to see the chat room at all. I can't even see where it says safety zone. I had it working at one time, but when I clicked on the chat room button a few days ago, it went away.
   
  (#28 (permalink)) Old
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Re: New Chat Room. - August 31st 2017, 04:41 AM

Quote:
Originally Posted by The_Beauty_Within View Post
I'm unable to see the chat room at all. I can't even see where it says safety zone. I had it working at one time, but when I clicked on the chat room button a few days ago, it went away.
You might have accidentally clicked the hide chatroom button. This basically gets rid of the chat bar that has the safety zone, hotlines and get advice. You would need to click the little arrow in the right hand corner to get the chat bar to come back.

If you cannot see the little arrow Eaty (Sarah) or Rob might be able to better help you. I am limited in my knowledge of the chat.

Best of luck.


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  (#29 (permalink)) Old
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Re: New Chat Room. - August 31st 2017, 09:13 PM

I got it to work, but now I'm unable to close the private chat windows that I've started. I have a window with Rob open, and I can't seem to close it at all. (I'm partly sighted and use assistive technology to navigate my way around TH.)
   
  (#30 (permalink)) Old
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Re: New Chat Room. - August 31st 2017, 09:43 PM

Quote:
Originally Posted by The_Beauty_Within View Post
I got it to work, but now I'm unable to close the private chat windows that I've started. I have a window with Rob open, and I can't seem to close it at all. (I'm partly sighted and use assistive technology to navigate my way around TH.)
One thing is that to close the private messages, the Xs aren't constant like they are in the corner of web browsers. You have to mouse over it for the X to close the private message to show up. And that might be the problem.

Though when the message is open, the X is small and light colored in the top right corner of the messages.


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Re: New Chat Room. - September 1st 2017, 12:42 AM

I had to use the Mouse to close the conversation. (Not sure how other users with screen-readers are going to be able to do this). I have some sight, so I was able to see where the mouse was pointing.
   
  (#32 (permalink)) Old
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Re: New Chat Room. - September 13th 2017, 02:39 PM

On a not 100% related note, I can't believe Den face () survived but face and the rest of the emoticon gang didn't. Can we have a moment of silence?

I'm happy dem face survived. What a strong soul. But there's always going to be that longing for them to return.
Their spirits live on in the forums I guess.
   
  (#33 (permalink)) Old
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Re: New Chat Room. - September 14th 2017, 02:37 AM

I've only used it a couple times, and I like it so far
Thanks Rob and Sarah!



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  (#34 (permalink)) Old
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Re: New Chat Room. - September 15th 2017, 03:08 AM

I'll have to check it out


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