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Project Coordinator
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Name: Rob
Gender: Man
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Location: England
Posts: 7,602
Points: 101,281, Level: 45 |
Join Date: January 5th 2009
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Live Help is on the move. -
May 1st 2022, 11:51 PM
TeenHelp has run Live Help since 2005 and this is a really important way for members to find support in real time.
Following a review of how we run this service and due to lower uptake on the current system, we have migrated this onto our already popular Discord server so that users can continue to receive live support.
In addition to the Support & Advice room, the Chat Room will be staffed by our Mentor team and wider Staff team and we will be facilitating ways for you to connect for 1-2-1 and group support, such as through advice days, support discussions and help requests.
This is hopefully the next useful step in taking this really useful service forward and keeping it for the benefit of our members.
Kind regards,
TeenHelp
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7 user(s) liked this post or found it helpful.
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Chat Buddy
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Location: USA
Posts: 267
Points: 13,470, Level: 16 |
Join Date: April 1st 2022
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Re: Live Help is moving. -
May 1st 2022, 11:52 PM
This is the best move IMO. I am glad to hear it isn't completely over.
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1 user(s) liked this post or found it helpful.
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Member
Jeez, get a life!
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Join Date: August 31st 2009
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Re: Live Help is moving. -
May 3rd 2022, 06:07 AM
Good news!  I was surprised the OG thing was still a feature tbh.
"Life isn't about finding yourself. Life is about creating yourself."
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Guest
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Re: Live Help is moving. -
May 3rd 2022, 05:11 PM
I think this is a great idea, I look forward to new support features being added to the chat room.
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Par la rivière
I've been here a while
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Name: Sarah
Age: 32
Gender: Female
Location: Wales, UK.
Posts: 1,902
Points: 46,505, Level: 31 |
Join Date: June 7th 2013
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Re: Live Help is moving. -
May 4th 2022, 12:17 AM
I think hat's a really good idea and definitely a step in the right direction! All chat can still operate the same, too.
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Laughter. Faith. Hope.
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Join Date: October 9th 2009
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Re: Live Help is moving. -
May 4th 2022, 11:06 AM
Sounds great! I'm so excited!
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Woodland resident
I can't get enough
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Points: 55,866, Level: 33 |
Join Date: March 5th 2017
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Re: Live Help is on the move. -
May 5th 2022, 04:41 PM
It's fantastic to see you keep on implementing new ideas on TH. 
Graphic Designer ● Forum Moderator ɤ
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Love is > your mistakes
I can't get enough
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Join Date: July 25th 2009
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Re: Live Help is on the move. -
May 9th 2022, 10:35 AM
Great idea! Looking forward to see how this implementation goes!
"i don't care your intentions. I just want you to know my self-hatred never took me where I wanted to go. At the end of the day...I can pick at the pain but I can't cut it away."
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Voldermorts Stalker
 I can't get enough
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Re: Live Help is on the move. -
May 22nd 2022, 09:25 PM
Sounds great but how will it work, will there like be a I need help button in the chatroom like we had previously in a chatroom a long time ago? as at current I am not sure theres a way to tell who is in which room within in the discord chatroom itself?
BADGER BADGER BADGER.........MUSHROOM!!!
Videos team, articles team and helplink mentor and associate live help operator.
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Project Coordinator
TeenHelp Addict
************
Name: Rob
Gender: Man
Pronouns: He/Him
Location: England
Posts: 7,602
Points: 101,281, Level: 45 |
Join Date: January 5th 2009
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Re: Live Help is on the move. -
May 23rd 2022, 07:34 AM
Quote:
Originally Posted by WhisperingSilence
Sounds great but how will it work, will there like be a I need help button in the chatroom like we had previously in a chatroom a long time ago? as at current I am not sure theres a way to tell who is in which room within in the discord chatroom itself?
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Hey, you can type !help [your message] to send a help request to Staff members, which may be useful if nobody is replying in Support & Advice channel.
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Voldermorts Stalker
I can't get enough
*********
Age: 33
Gender: Non-Binary
Pronouns: They / them
Location: where ever the coffee is
Posts: 3,135
Points: 67,912, Level: 37 |
Join Date: January 6th 2009
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Re: Live Help is on the move. -
May 23rd 2022, 10:48 PM
Quote:
Originally Posted by Rob
Hey, you can type !help [your message] to send a help request to Staff members, which may be useful if nobody is replying in Support & Advice channel.
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ahh cool that makes more sense, perhaps we could have a message at the top of the chat room showing that function? Just thinking it would be potentially useful for alot of members,
BADGER BADGER BADGER.........MUSHROOM!!!
Videos team, articles team and helplink mentor and associate live help operator.
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1 user(s) liked this post or found it helpful.
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Chat Buddy
Junior TeenHelper
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Age: 32
Gender: Female
Pronouns: she/they
Location: USA
Posts: 267
Points: 13,470, Level: 16 |
Join Date: April 1st 2022
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Re: Live Help is on the move. -
May 24th 2022, 02:01 AM
Quote:
Originally Posted by WhisperingSilence
ahh cool that makes more sense, perhaps we could have a message at the top of the chat room showing that function? Just thinking it would be potentially useful for alot of members,
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Yes, I think it would be good to have a message pinned in the support and advice channel perhaps. Maybe even the welcome channel.
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