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Peer Pressure and Bullying Social pressure can take many different forms, including intimidation, bullying and even physical attacks. If you feel you could be a victim or perpetrator (who wishes to stop) of bullying, talk about it here.

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Jess~ Offline
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Name: jess
Age: 20
Gender: chick with an imaginary dick
Location: hell

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Join Date: November 26th 2012

My Website :3 - December 7th 2012, 05:48 PM

Hey everyone,

okay first of all, if this is in the wrong section or breaks any of the link rules, please tell me right away!
I have read the rules for links, but I wasn't sure if this would break any of these...so...just check it out and let me know please.

Okay so, last year in May I created this website for teenagers. Well, the site's been through a lot. We have 52 members, but only like 6 of them are active. We've been trolled about 6 times by four of the members, MULTIPLE times after we've given them second...third...tons more chances. Those members were just invited back to the site a few weeks ago, and they're worse than ever...making fun of the other administrator and I...making fun of our site colors...everything. :c
I would ban them, but honestly...the site needs them to stay active. And if they get banned, we'll go inactive.

So that's just a little backstory on the site...not trying to make a sob story here or whatever...lol. But please give me some feedback on it...what I could do to make it better...how to handle the situation etc.

Thanks in advance,
~Jess


i don't know what i'm supposed to do
haunted by the ghost of you

Last edited by *Jen*; December 9th 2012 at 01:02 PM. Reason: Edited to meet the Code of Conduct because competitors of Teenhelp are not allowed
   
  (#2 (permalink)) Old
PSY Offline
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Re: My Website :3 - December 9th 2012, 05:43 PM

Hello, Jess!

First of all, I'm sorry to hear about the bullying/trolling. How are you holding up? I know it can be difficult to tell yourself, "they're just being jerks," after a while, and you may end up taking some things personally. I want you to know that you're a good person, and you are capable of accomplishing great things, regardless of what they say!

Second, I used to be an administrator for a website, and I have several years of moderating experience between various websites (including TeenHelp, which has some bullying/trolling). Here are a few tips for handling these individuals:

1. Develop a firm set of rules, which can be found somewhere on the website (under "Terms of Service," "Code of Conduct," "Rules," or whatever you want to call it). They should be in an obvious location, and if you have the ability to alter the coding for your website, you could even require new members to read the rules before they can post anywhere on the website.

2. Clearly outline what is considered inappropriate behavior, and clearly state what the consequence will be if someone exhibits inappropriate behavior. How many "warnings" will someone receive before they are banned? How severe does the behavior need to be in order to skip the warnings altogether and go straight to the ban? (Note: TeenHelp automatically bans trolls, because it recognizes there is no point in issuing warnings to such individuals.)

3. When people exhibit inappropriate behavior, follow through. I cannot begin to tell you how important it is to remain consistent in this regard. There are no second, third, and "tons" of chances. Rules are rules - period. If you fail to be consistent, then the bullies/trolls won't take you seriously, AND the "good" members won't feel safe on the website.

I really want to emphasize that last part: the "good" members won't feel safe on the website, if they feel like the administrators can't be trusted to ban "bad" members. As a result, those "good" members are more likely to leave and find a website that is managed more effectively. You're so concerned about becoming inactive that you're allowing these trouble-makers to take control... and that WILL ultimately lead to the very inactivity you fear.

I'd like to suggest something different: instead of catering to the bullies/trolls, follow the tips I listed, ban them, and use marketing to increase activity on your website. How do people normally find out about your website? Is it all word-of-mouth? If you haven't already told your friends about the website, tell them now! (Just don't do it on TeenHelp, as that would be against the Code of Conduct.) If they already know about the website, ask them to tell their friends, too! Do you post on other websites (that allow it) and encourage people to check out your website? Do you partner up with "sister" sites so that you can both benefit from each other's advertising? For the existing members, do you offer incentives for participation (ex. contests, giveaways, opportunities to be promoted)? Do you create polls to gain user feedback and determine where improvements need to be made? There is a LOT you can do as far as marketing is concerned. =)







Last edited by PSY; December 9th 2012 at 05:48 PM.
   
  (#3 (permalink)) Old
Adam the Fish Offline
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Re: My Website :3 - December 9th 2012, 06:39 PM

Hey there,

Like Robin, I moderate and administrate many sites (although I don't moderate TH!) and I find that it's important to use warnings systems, or infractions. Basically, you need to make sure that something's not a genuine mistake before just going ahead and punishing them with either temporary or permanent bans to some or all of your service(s) (eg. sometimes users on TH are banned from chat, but not the whole site).
I also have very clear rules, "Community Guidelines" , in addition to a "Terms of Service" which is the more legal, nitty-gritty side which means that I'm not in any way liable for anything, ever, so no-one can sue me or my staff for taking actions that we feel appropriate.

I don't know what platform you're using to run your website (I could help you a lot more if I knew, incidentally!), but make sure you have good metadata and SEO (Search Engine Optimisation) which means that Google, Bing, etc. will pickl up your site better on relevant keywords.
You can quite easily put it in on the
Code:
<head />
section, with:
Code:
<meta name="keywords" content="[words that define your site, listed and separated by commas]" />
<meta name="description" content="[a brief description of your site and what it's for]" />
Also make sure that your page titles are optimised (also in
Code:
<head />
), ie.
Code:
<title>
[a title that describes the page, eg "Contact Us - [sitename]" on a contact page]
</title>
Hopefully some of this helps!

One other thing - remember, content is king!


Skittlify me up...
Adam the Fish | 26/08/12 | 08/10/12 | 02/12/12 | 09/02/13 | 01/06/13 | 30/08/13 | 25/11/13
...spreading happiness and joy around the Internet!
...well, I try, anyway. .......................
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"May we always remember that we are the rainbow."
   
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