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Worst day at work ever. Can anyone top this? - August 19th 2012, 02:24 AM

Okay, so this is a vent. But some supportive words and maybe other bad work stories would make me feel better

So I'm a waitress at a chicken and rib restaurant. I've been working here for almost a year, but only started waitressing about a month ago. So tonight I have a group of nine and they're all looking over the dessert menu. One of them points to one of our brownies and asks if the (chocolate chips) on top are peanuts. I tell her no. She orders it. I give it to here. She takes a couple bites, flags me down and starts freaking out because there are walnuts IN the brownie. I should have known this..and informed her of this but didn't think to. So she's very angry and tells me she has severe allergies to nuts (which now I'm freaking out in my head, thinking she might have to go to the hospital.) She asks to speak to my supervisor..my supervisor gives her the meal free. The lady says I'm lucky she's not having an attack. So she doesn't end up having an attack, and her husband comes up to me and says "Hey, don't worry about it, use this as a learning experience..(really nice and everything)" And she's sitting over at the table talking and laughing with her friends..so I don't know if she was over reacting or what. ANYWAYS, while that is going on I tell the hostess not to sit me because im trying to deal with this..well she sits me anyways. I get mad and she says not to worry that she'll take care of them. So she punches in all their orders but she doesn't do it right (because she doesn't know how and I was stupid enough to let her) so when I go to print their bill no meals show up so i punch them in again. So now I have to pay for 2 more meals because the hostess punched their meal in a different spot. And then while trying to deal with everything I completely neglect another one of my tables and they complain to my supervisor.

So basically, I made three people very angry with me. Made no money in seven hours. My manager is going to have to hear about all of it. And there's probably going to be reaaallllyyy bad complaints\reviews about myself and our restaurant on our website. And my supervisor and manager are probably going to not let me have night shifts anymore because they think I wont be able to handle it. Which I could have it was just such a bad night and everything was going wrong. I don't even want to go to work tomorrow out of shame.
   
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Re: Worst day at work ever. Can anyone top this? - August 19th 2012, 05:20 AM

That sounds pretty shitty. Customer service can be the worst, especially when you get people in there who just seem to want to make your life hell. I mean, you'd think they'd take into account that you're just trying to do your job. But hey, this was just one bad night. Your manager will hopefully be reasonable and understand that things just snowballed and kinda got out of control. Maybe to make things go smoother in the future, you could give your coworker a crash course in punching in orders and stuff. It wouldn't just benefit you, it would help her later on. When you talk to your manager about it, just tell him very calmly and diplomatically what happened and assert that you are capable enough to handle night shifts, it just happened to be a bad night. It wasn't entirely your fault and I don't know anyone who could have handled that sort of stress perfectly. Try not to get too down on yourself about it, okay? If you wanna talk, I'm here xoxo


ďBut some people canít tell where it hurts. They canít calm down. They canít ever stop howling.Ē
- Margaret Atwood

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