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Arch-Angel24 Offline
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Name: Danielle
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Having a tough time... - May 17th 2015, 02:16 AM

So I'm having a tough time at work for the past couple of weeks.

I'm not sure why it's suddenly hit me but I really don't enjoy my job anymore. I work in customer service for an insurance company. The majority of customers are real pieces of work and just treat you like you're a piece of shit on their shoes. Compounded with the fact that the management are very mood dependent and are snappy with you when you ask them questions when you aren't sure about the processes.

The business is understaffed and they are expecting us to work 10 hour shifts 3 days a week and still do another two 8/9 hour shifts for the remaining days. I feel over worked and under appreciated.

I handed in my resignation without having another job to go to. Bit of a silly move but I really am not enjoying it anymore and want to leave. I explained my reasons to the Operations Manager who said that he didn't want me to go and as I didn't have another job to go to he wouldn't submit it until it was closer to the time to give me the option to extend it. I feel that this was a nice gesture at the time, but my feelings are getting worse.

I have a job interview on Monday which was stressful to arrange because work decided to be difficult when I was being honest about it. I felt that if I had lied and said it was a medical appointment like they assumed I wouldn't be in the position or have to fight them about it. I didn't feel that it was necessary to lie but apparently I may have to do so in the future, which I will feel guilty about. Tuesday was tough for me because I can't get out of the rut and for some reason I feel like I'm being weak and giving up and disappointing the managers I work with by leaving. Which in turns upsets me because I shouldn't feel that way and they don't seem to care how I feel.

I have to force myself to get out of bed and go to work which I hate the feeling of. It sets my whole tone for the day and the shitty customers don't help me. I don't understand why people need to scream at me when it's not my fault that they are upset about the company's terms of business and the charges that get applied for cancellation etc. That is not my decision and there is nothing I can do about it.

I've been told by more than one person that I'm thieving bitch and they hope I sleep well at night because of it. I don't see the need for saying this to someone when I merely adhere to the company's terms. I know I shouldn't take it personally but when you hear it multiple times and the arguments are always about the same things, it starts getting to you.


All I want to do is cry and can't seem to get myself out of this mind set. I can't talk really talk to anyone I know about it because I feel like I'm being weak and will disappoint them when I'm supposed to be the strong one, but I can't take it anymore. I feel like I'm going to become self destructive to try and distract myself. What do I do to pull myself out of this?
   
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Re: Having a tough time... - May 17th 2015, 11:20 AM

Hey Danielle,

I know exactly how you feel. I'm keen to leave my job but without anywhere to go to I'm going to keep going with work. I also work in customer service, so I know how difficult some people can be when they're upset. I know it's hard but you have to try not to take what they say to heart. You have to let each phone call or meeting go over your head. Usually people are angry with the company or place you work with, not you specifically, but if you are their first point of contact you are going to be the one that they take their frustrations out on.

Have you spoken with management about hiring more staff, or getting agency workers in so that it relives some of the pressure from yourself and some of your colleagues?

I definitely think you need to have a new job to go to before you leave your current one. I don't know what your financial situation is or your home situation is, but everyone needs money to pay rent or bills or a mortgage, so be sensible. Even if it means taking a different job to get you out of your current one temporarily. Have you tried to take time for job interviews off as annual leave? That way you don't have to tell them exactly where you're going or what you're doing with your free time.

You sound really unhappy Danielle, and it's not healthy to work somewhere where you are so unhappy. I know it's hard finding something new but I think you need to try your best to get out of this job for your own benefit.

I wish you the best of luck, and I'm here if you need someone to talk to.
Paige


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Arch-Angel24 Offline
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Re: Having a tough time... - May 17th 2015, 05:02 PM

Management are aware of it they currently have people in training but only 4 of them are coming to customer service and we have 2 people leaving so it doesn't put us in better position. They are hiring at the moment but the training is 6 weeks long.

I understand that I shouldn't take what people say to me to heart but when they direct a personal insult to you there is no way to get around that. It's utterly ridiculous to say to someone who works for a company, "I hope you sleep well at night knowing you work for a thieving company".

It's not like it's 1 out of every 10 customers that I speak to. It's 8 out of 10 and they happen one after the other with no break in between. I'm so tired of it and just give up, then when the customer asks to speak to a manager you ask the manager and they're like no you can deal with it. Exactly how is that supposed to encourage the staff?

I don't hide my feelings and my management are perfectly aware of how I feel. I'm not shy, I tell them straight up. We can't take holiday because there is not enough staff so I can't take annual leave to attend interviews.

I'm a little stressed about finding a new job but what's really worrying me is that I'm not going to amount to anything and feel no direction in my life what so ever.
   
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