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Drawer is $860.00 short, help - July 31st 2010, 10:22 AM

So....I work at a retailer as a cashier. Last night someone wanted to do a money order, which I've only done once before, but I thought I could do it. BIG MISTAKE!!! Apparently I wasn't supposed to pull on something and I did and it caused the machine to jam...which apparently isn't an easy fix -_- why the hell couldn't it be like a printer?!

Anyways, so it jammed and we refunded the guy's money except since the transaction was complete, my drawer still says it should have $860.00 in it. No way to change it for some stupid reason.

Soooooo hell if I know what's going to happen. =/
   
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Re: Drawer is $860.00 short, help - July 31st 2010, 10:35 AM

Explain what happened and don't try to hide anything or else it will look suspicious in the end.
   
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Re: Drawer is $860.00 short, help - July 31st 2010, 12:46 PM

Like Alex said, just explain the situation to whoever is going to deal with it and make sure you give him the whole truth. Hopefully it won't work out too badly as you only made a mistake and it was something that you've only done once before so it's not like you had done it loads of times before to know it 100%.
   
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Re: Drawer is $860.00 short, help - July 31st 2010, 03:45 PM

Well, did you alert a manager to help fix it? That way the manager should be able to back you up.
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Re: Drawer is $860.00 short, help - July 31st 2010, 03:50 PM

Get your manager and be completely honest. Don't hide anything otherwise it'll look worse.



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Re: Drawer is $860.00 short, help - August 1st 2010, 12:55 PM

You could also explain to them exactly what happened that night. Also, at my work, when tills are short, we usually find it either in the safe, or something. So maybe they will find it? Good luck!



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Re: Drawer is $860.00 short, help - August 2nd 2010, 03:06 PM

Its not a matter of finding it. We gave the money back to the guy since our machine broke, but our system says we should have it.

Anywho, Loss Prevention is on our asses but my store is behind me And I have a job still. ^^
   
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Re: Drawer is $860.00 short, help - August 2nd 2010, 04:38 PM

That's good that you still have your job, and the fact that your store is behind you. I'm assuming it was a refund type thing that you had to do? Do you still have the guys name and number?



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