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Having issues when entering the chat room - July 22nd 2015, 04:23 PM

This is rare me asking for assistance with computers.

I'm new to the OS X operating system as I am a hardcore windows user. I recently moved to Mac because in my opinion they are miles better but I'm still learning the roots. I had to update my Java to get in chat because it said it was out of date so I said to myself ok and proceeded with the update as per usual. I have updated it and now when I try to go in the chat room my browser freezes up goes a little unresponsive and I have to close the tab. What can I do to fix this lucky I'm on leave but I need this fixed because I am a chat moderator I need to go in the chat room.

Thanks everyone.
   
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Re: Having issues when entering the chat room - August 1st 2015, 02:54 PM

I had the same issue on my Mac.

First I uninstalled Java, if you go here, it explains how to do it. However, it is confusing because I spent 2 hours figuring out how to work the Chat Room.

I know in the Tools section where the Apple icon is located, go to Tools -> Add-ons -> Open it

Go to your Launch Pad and open your System Preferences, Java should be in the Preferences. Click on it. There is a few tabs at the top, if you find the Update tab, click it. Might be an update options. If not then go back in the System Preferences and click and drag it to your trash bin. There should be something that pops up to uninstall, if not then open the trash bin and trash it then.

After the file is uninstalled. You can reinstall the new one.

I also had to go in my Add-ons and made sure the QuickTime Plug-in was always active. If you installed Java and chat doesn't work, go back in the Add-ons and Disable QuickTime and then activate it.

I am trying to remember how I did it, I spent 2 hours trying to figure it out. I do know you need to make sure you have uninstalled Java to install the new one. The update didn't seem to do anything cause it just told me it was up to date.

Now you can try the QuickTime Add-on step to see if that helps.

Let me know if it works.


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Re: Having issues when entering the chat room - August 2nd 2015, 12:35 PM

Hey lovely I will be sure to try what you suggested when I next get chance thanks so much for replying to this.

Take care ~Justin~
   
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Re: Having issues when entering the chat room - August 13th 2015, 09:05 PM

Did you manage to sort this problem out Justin?


I'm here if anyone wants to talk, I'm always here. Feel free to VM or PM me
   
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Re: Having issues when entering the chat room - August 13th 2015, 10:37 PM

Have not tried it yet haven't had time.

Take care ~Justin~
   
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