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Celyn Offline
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Phone won't charge or turn on - October 26th 2016, 09:29 PM

So I'm having trouble with my BlackBerry Bold 9900.

The battery died, and I went to charge it as I usually do, but it wouldn't charge. It comes up with a battery symbol on the screen and a yellow lightning bolt through it. But it's not actually charging as I can leave it like that for a few hours, unplug and it still doesn't turn on.

I have:

Used a different wall socket.
Plugged it into my laptop.
Taken the battery out, let it drain down and put it back in again.
Tried to do a 'soft' and 'hard' reset.
Bought a new charger.
I've downloaded the BlackBerry Desktop Manager, but my phone doesn't seem to connect properly (both with and without battery). I tried to update the software, but it stops half way through with a JVM error.

I'm a little stuck with what to do. It's either the battery, charging port, or a software issue. I might buy a new battery, but don't know if it's worth the money, especially seeing as I'm getting a new phone Christmas. I'm just annoyed because I don't want to go that long without a phone either, and I don't have a spare.

Any ideas? Anyone had this before? I realise there aren't many users of BlackBerry but thought I'd ask anyway.


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Re: Phone won't charge or turn on - October 27th 2016, 05:32 AM

Hey,
It happened to my Dad's blackberry (3 years ago). Its probably a port issue, and tbh, its way too expensive to get it fixed. In my dad's case, we took it to like 3 stores, and ended up tossing it, and he got a company phone.
Sorry, I can't be of more help, but that's what I know.


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Re: Phone won't charge or turn on - October 27th 2016, 07:44 AM

I had something like that happen when I had the bold way back in 2008, nothing would make it charge and and my dad took it to a few different stores and the battery was charged and even worked in a different phone when they tried it! *shrugs* They suspected it was either a loose wire, or some sort of firmware or hardware issues or something wrong with the charging port. They weren't sure though we replaced it. I then somehow got it squished in my bag which wrecked the LCD screen (it was black and wouldn't respond or anything). After that, I got an iPhone because I had awful luck with Blackberries.

You could bring it to a tech store or call around and see if anyone works on blackberries as they might have an idea of a fix? I'm not really sure. Good luck though!
   
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Re: Phone won't charge or turn on - October 27th 2016, 11:45 AM

Thank you for your replies, both.

Yeah, I've had my phone for about 5 years now, so it's getting on....just wished it could've last another 2 months longer

May think about taking it to a repair shop or something. I know I was pushing my luck as BlackBerry announced they would stop making phones soon!


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Re: Phone won't charge or turn on - October 28th 2016, 05:57 PM

It may be the battery. I always get batteries for my phone on Amazon. They are a lot cheaper than the phone store. If it's the charging port it's probably not worth fixing especially if you are getting a new phone in December.


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  (#6 (permalink)) Old
Celyn Offline
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Re: Phone won't charge or turn on - October 28th 2016, 07:03 PM

Thank you. I might get a battery...I found cheaper ones. If that doesn't work, I may just get a really cheap phone just to last me until Christmas.


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Re: Phone won't charge or turn on - October 28th 2016, 07:16 PM

Also, you might want to check out like the tiny, unbranded stores at like a Chinatown, if your city/town has it. Often, those guys are cheap and can fix it


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Re: Phone won't charge or turn on - October 29th 2016, 10:29 PM

Sounds like an issue with the phone in my opinion it's burnt it self out (old age) phones don't generally last 5 years which is why contracts generally last 2 years no longer.
   
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Re: Phone won't charge or turn on - November 4th 2016, 08:43 PM

it might not help... but i have a blackberry 9300 curve.. have you tried buying a new spare battery and inserting that into the phone and see if that makes a difference?



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Re: Phone won't charge or turn on - November 6th 2016, 02:35 PM

How are you getting on with your mobile phone situation let me know if you need anymore help or if the issue has been resolved and i'll close the thread thank you.
   
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Re: Phone won't charge or turn on - November 6th 2016, 04:12 PM

I've given up I might use an old phone to get me through until Christmas. You can close the thread now, thank you all


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