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Adobe 9.4 issue? - March 28th 2011, 06:28 PM

I'm trying to install Adobe 9.4.0 and I'm at the set-up stage but it keeps saying there are files in use. I tried Ctrl+alt+del and the only thing running was the set-up program. It keeps saying "Windows Explorer (Process Id: 320)". I looked online but there doesn't seem to be a clear idea of what this is. I looked around and in System32, the only thing that's blue-ish is "DRVSTORE" while "DriverStore" is not blue-ish. In DRVSTORE, there's 2 files and it's a bunch of letters, numbers and underscores. I keep clicking "Retry" on the Adobe set-up but the dumb thing keeps saying the same thing. It's pissing me off because I cant view any PDF files as I previously had Adobe 7.0. PDF files weren't loading for it so my computer said it's not compatible, get a newer version.

I'm not sure what on Earth to do. I'll try re-starting the computer and see if that does anything but so far, I'm confused and frustrated, as I have a large test on Thursday I need to study for. I was able to study at campus because their Adobe works but there's still a bunch more I need to look over and this fucking laptop is doing jackshit. When I tried to open a PDF, it says it loads but nothing happens and it says "Done", giving me a blank page no matter how long I wait. I probably should've printed all them off but some are saved on my computer and even those I cant open now.

Some basic information (ask more if you need):
- Windows Vista
- Norton Anti-virus with SUPERAntispyware Portable, Malwarebytes and Hijackthis (compliments of VoidZN, and yes they're also saved on a USB stick), along with Windows' own security and a firewall (using router, pass-word protected wireless & wired connections)

EDIT: I managed to download files to my desktop then from there Adobe 7 worked for reasons I do not understand at all. Apparently, it's loading and opening PDF files from the website that my computer is retarded in. I suppose there's some reason for why that cant happen but saving to my desktop works, seems weird to me.


I can rip you off, and steal all your cash, suckerpunch you in the face, stand back and laugh. Leave you stranded as fast as a heart-attack.
- Danko Jones (I Think Bad Thoughts)

Last edited by OMFG!You'reActuallySmart!; March 28th 2011 at 06:38 PM.
   
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Re: Adobe 9.4 issue? - March 28th 2011, 07:40 PM

Adobe what? Adobe Reader? If Adobe Reader is what we are talking about then . . .

How about try this : Upgrade your Adobe Reader the latest version from here (Adobe Reader X 10.0.1). I don't use Adobe Reader so I don't know heads and tails of it, sorry.


Alternatively, if you are tired of Adobe Reader and looking for a change, you can try other third-party PDF viewers like Foxit and NitroPDF.



On a side note, other stuffs like OTL provides much more detail logs than Hijackthis. If you go to a tech forum and ask to solve a malware-related problem, then you are likely to be asked for a OTL log rather than a HJT log. HJT log only provides the basics (which is more lovely than nothing, by the way)

Also, Malwarebytes is not meant to be used portably.

And no need to credit me even here, lol.


   
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