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  (#1 (permalink)) Old
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WHY is the site down so much?! - November 14th 2012, 02:32 PM

OH MY GOD!! It's driving me nuts!! WHY WHY WHY can't no one keep the damn site running? I have NEVER experienced so many problems with being able to NOT access a site as much as this one!




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  (#2 (permalink)) Old
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Re: WHY is the site down so much?! - November 14th 2012, 02:37 PM

It's not the person who is running it that's making it go down. From my understanding, it's our server. And the reason why it goes down is chalked up to MANY different reasons. Lack of payment (Yes, we pay to use this server), high traffic, maintenance, hardware error, etc. It's been going down since the dawn of time, and you can probably expect it to continue to to do down occasionally. It's just something we have to deal with.


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Re: WHY is the site down so much?! - November 14th 2012, 02:47 PM

Like Lynds said it's the server. Sometimes the server gets attacked by 'spam bots' or 'attackers' and they attack the server causing it to crash and there are loads of other reasons to like the ones Lynds said. It's annoying when it does go down, but it will come back up at some point.



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Re: WHY is the site down so much?! - November 14th 2012, 03:02 PM

Yeah, it's not a huge deal or anything. It just DOES occasionally get frustrating haha and thought I'd ask, mostly cause it's been down a lot in the last week or two in particular lol




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Re: WHY is the site down so much?! - November 14th 2012, 03:12 PM

Oh yeah, it for sure gets frustrated. It kind of puts a damper on my day, and it shouldn't. But I constantly should be doing something on here. Bahhh. I need TH rehab


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Re: WHY is the site down so much?! - November 14th 2012, 03:18 PM

Yeah I live eat and breathe TH too, If I'm not posting in forums, I'm either in chat or blogging on here or something like that. Though that being said I'm usually in chat and posting in forums but yeah it is annoying when it goes down.



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Re: WHY is the site down so much?! - November 14th 2012, 03:45 PM

I'm saying all this, and even taking into consideration that TH is a high popular site (so more people find it, and more people attack it), it does seem to go down an awful lot.


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Re: WHY is the site down so much?! - November 14th 2012, 04:47 PM

Yeah if it is attackers, its a-bit cowardly to attack a help site is it not ?



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Re: WHY is the site down so much?! - November 14th 2012, 09:04 PM

To my knowledge, the server is located in Canada and is hosted by a relatively unreliable server. Many for-profit organizations pay more to have a host run the site, but that is not the case here. Hope I didn't violate any "rules" by saying that, but it could be a contributing factor to why the site is so frequently down.



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Re: WHY is the site down so much?! - November 14th 2012, 09:08 PM

Hey there,

I am frustrated about the site being down so frequently as well. I need TH rehab since I hate not being on 25 hours in a day (Not a typo).
Yeah, it has to do with the servers obviously, and probably when there are loads of people on it backs it up.

Jay.


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Re: WHY is the site down so much?! - November 14th 2012, 09:33 PM

Quote:
Originally Posted by SerenitySmile View Post
To my knowledge, the server is located in Canada and is hosted by a relatively unreliable server. Many for-profit organizations pay more to have a host run the site, but that is not the case here. Hope I didn't violate any "rules" by saying that, but it could be a contributing factor to why the site is so frequently down.
But we are non profit organiziation it say this at the bottom of the page

'All material copyright 1998-2012, TeenHelp Inc. All rights reserved.
TeenHelp Inc. is a registered 501(c)(3) not-for-profit organisation in the United States of America.'

I would assume from that we are actually a non profit organiziation, this site survives soley on donations and the adverts at the top of site donate money to us just for having the adverts there and I believe each time the ads are clicked TH gets money.



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Re: WHY is the site down so much?! - November 14th 2012, 11:06 PM

Quote:
Originally Posted by Nostalgia View Post
But we are non profit organiziation it say this at the bottom of the page
I did not say TeenHelp.org was for-profit. I said that it is not the case here. Big companies that rake in money have websites that are consistently online because their server can handle the number of clients and can be fixed quickly since people are employed to do so. TeenHelp relies on donations so "the man behind the curtain" can pay to keep the site up.



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Re: WHY is the site down so much?! - November 15th 2012, 07:09 AM

Whatever the case may be, the site should not be experiencing long periods of downtime. It was down for over 5 hours few days ago.

Perhaps Rob could shed some light on what seems to be the problem.
   
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Re: WHY is the site down so much?! - November 15th 2012, 02:50 PM

Quote:
Originally Posted by SerenitySmile View Post


I did not say TeenHelp.org was for-profit. I said that it is not the case here. Big companies that rake in money have websites that are consistently online because their server can handle the number of clients and can be fixed quickly since people are employed to do so. TeenHelp relies on donations so "the man behind the curtain" can pay to keep the site up.
Oh right I thought you were saying TH was a profit organisation , sorry misunderstood what you meant.



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Re: WHY is the site down so much?! - November 16th 2012, 01:41 AM

It is quite frustrating that the site goes down so often, and it's mainly at night (where I am) when I try to get on the most.


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