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ChelleBelle97 Offline
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Question Logging on - February 7th 2013, 01:57 AM

I haven't been able to log on for months. Everytime I put in the website, it came up "cannot be found", and it was really slow doing so. Was that just me?


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i_like_black Offline
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Re: Logging on - February 7th 2013, 02:05 AM

The forum has had a lot of trouble with server down-time in recent months. There are ways to ping the server to see if it's the server or just you, some websites will do it, and apparently there is some command some people use? I don't know how that works though.

Anyway it's likely that the times you've tried to log on are times the server has been down. Rob is obviously working on this as much as he can, because the server hasn't been going down for as long in recent weeks as it was in the months previously.

The best thing you can do is be patient, this site runs off donations and it is also donations that pay for the server, so 100% uptime cannot be guaranteed. It's up as much as it can be, bearing in mind that all the staff who are involved in keeping it up also have many other commitments, like jobs and study.

If you continue to have trouble logging in even when the server IS up, then perhaps try a different browser. I know TH works particularly well in Google Chrome, and some people have had minor issues with Safari and Internet Explorer, so potentially, if you're using one of the latter two, try a different broswer. If you still have trouble logging on when the forum is up and you're using a different broswer, or if you're already using something like Chrome or Firefox, then I apologise because your problem is beyond my realm of expertise.

But as I said, patience is usually the best solution in this situation.
   
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Re: Logging on - February 7th 2013, 06:12 PM

Hi

No definitely not just you, we've all been experiencing problems at one point or another, because TeenHelp has had quite a lot of downtime.

It seems to be getting a bit better now though (hopefully)
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Philomath Offline
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Re: Logging on - February 8th 2013, 01:17 AM

Nope, it is not just you.
It has been improving lately though.


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Jack Lowden Offline
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Re: Logging on - February 8th 2013, 05:10 PM

Glad to see you've been able to log on again!

As others have said, the site has been down a lot, plus there have been some technical issues, so feel free to add it to the "bugs" section if it doesn't get better.

I'm going to close this, since your question has been answered, but feel free to PM me if you feel it should be reopened or have any other questions.

-Barbara, general forum moderator



   
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