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Does anyone know why...? (Livehelp question). - May 26th 2016, 04:52 AM

Hey does anyone know why Livehelp hasnt been online lately? Ive been watching and waiting for it to be accessible.
   
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Re: Does anyone know why...? (Livehelp question). - May 26th 2016, 06:43 AM

Live Help is only accessible when a Live Help mentor is online, which can be at very different times throughout the day. It doesn't have set times when it is online, just when a Live Help mentor is available on it. I know for me generally it is on early in the morning, while I am at school, and occasionally in the afternoon but not often. It all depends on the mentor and when they are available. Till then, there is HelpLINK, you can also use the support forums if you think they will help, or even PM another user. It's all up to you.

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Re: Does anyone know why...? (Livehelp question). - May 26th 2016, 11:37 PM

As it's been said, Live Help sometimes has odd times because it all depends on when a Mentor can get online. I know some people like Live Help because it allows you to have a conversation with someone in real time (much like the chat room). You might be able to PM a Live Help Mentor and set up a time to use Live Help.


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