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Information For Parents

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My child uses TeenHelp - what should I do?

You might be visiting TeenHelp because you have recently discovered that your child uses TeenHelp to deal with his or her personal problems. This section aims to give you advice on how to tackle this situation.

  1. Don't read your child's content without their permission.
    If your child uses TeenHelp there's a good chance they've posted some really personal stories about themselves. Some of these may contain information they don't want you to know about, and it's not fair for you to intrude into their lives without them knowing about it. Your child should be given the chance to decide what you see and when you see it, so don't try to follow your child around the site. Respect their right to keep their lives private from you if they wish.
  2. Let your child know that you know about TeenHelp.
    Be honest with your child. Let them know that you know about us, and make it clear to them that you won't be checking the site unless they say you can. Build up a trusting agreement with them - you need to trust that they're being sensible online and that they'll tell you anything you need to know, and they need to trust that you're not trying to find out about them without them knowing.
  3. Let them know that you're there for them.
    While your child may not want to open up to you about what they're going through - and most certainly won't tell you everything about their lives - let them know that if they do choose to open up to you, you're there to listen to anything they want to share.
  4. Invite them to write you a letter explaining their problems.
    Even if your child may want to open up to you, they may not wish to sit down and talk to you. Many young people find it a lot easier to write a letter explaining their problems. It would be a good idea to let your child know you would be open to this and you may get a positive response as a result.

Is TeenHelp safe?

TeenHelp is completely safe for young people to use. We have put a wide range of protective measures in place to keep our users safe. These are some of the reasons why TeenHelp is safe for your child to use:

  1. We don't require any sensitive information from our users. We recommend that users don't disclose private information (e.g. phone numbers, addresses, photos, etc) via TeenHelp, and take active steps to remove some of this information if it is posted. However, the more children choose to share about themselves the more at risk they become, so if your child uses TeenHelp we recommend you talk to them about what kinds of information they shouldn't be sharing on TeenHelp.
  2. We have a large team of Moderators whose job it is to monitor what's going on in the various site areas, discuss issues, and remove users who we feel could be a threat to others. These Moderators are generally very efficient and catch the vast majority of problems quickly, but in the event that they don't then it is very easy for users to report problems to the TeenHelp Staff team to be investigated.

If you have any questions please contact us by email at contact [at] teenhelp.org.

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