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Complaints form
Form Description
This form will help you to make any complaints regarding TeenHelp. We aim to ensure that all complaints are resolved fairly and as well as we are able to. All complaints will be taken seriously and will be discussed carefully before decisions are made. Users will not be punished in any way for anything they say on this form.

Before you complete this form please ensure you have read our Complaints Procedure (here). It may be that there are better ways that you could provide feedback or resolve your issue.
Complaints form
Which area is your complaint about?*

What stage complaint would you like to submit?*
If you're unsure please see our Complaints Procedure for descriptions of these.

Who is this complaint about?
List the usernames of anybody involved in this complaint.
When did this complaint occur?
Tell us the time and date this issue occurred, and also what timezone you are in (e.g. GMT, EST).
The complaint:*
Describe your complaint in as much detail as you can. Please tell us the time and date that this happened. Remember to provide any relevant evidence, such as links to threads or segments of Chat logs, which will make it significantly easier and quicker for us to review your complaint. The more information you provide the quicker it will be to get a response to you.
What you have done so far:
If this is a stage 2 or 3 complaint, please tell us what you have done so far to resolve this complaint. Have you spoken to any volunteers yet, such as a Moderator, an Officer, the Disputes Committee, etc? This will help us to decide who the best person to address your concerns is and to find out what has happened so far.
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Please Note: Questions preceded by an asterisk (*) are compulsory.

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