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Mel Offline
Outside, huh?
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Name: Mel
Age: 33

Posts: 4,162
Blog Entries: 2
Join Date: January 5th 2009

How to obtain advice or support. - January 9th 2009, 08:36 PM

How to obtain advice or support

TeenHelp is one of the best ways to obtain advice or support on the Internet. With the site fairly active, you're sure to have any questions you may have answered. If you're new to TeenHelp you might be wondering, though, 'How do I get the help I need?' There are in fact a number of different ways to get advice on TeenHelp and this guide aims to show you the basics of using each one. If you haven't done so already we recommend you check out our Get Advice page to see the main methods of support we offer and how these compare to one another.

Support Forums

Our Support Forums are the most popular area of our website, and so you're guaranteed to find somebody to give you advice there.

1. Locate the "Support Forums" button on the main menu. There are different forums for many topics, including relationships, health and lifestyle, so scroll down until you find a suitable one for your question. Click on the forum title to enter the forum.

2. Once in the right forum you will see a listing with all of the existing threads in the forum made by other users, and potentially several 'stickied' threads containing useful information. You might wish to read other people's threads to see if they contain ideas that will help you and even leave your own advice if you have any. The stickied threads might also give you some help too. To make your own thread click on the "New Thread" button at the top.

3. Complete all of the information requested and when you're happy click the "Submit New Thread" button at the bottom.

Chat Room

Our Chat Room isn't staffed by our volunteers so there's no guarantee you will find somebody to speak to there, but there will usually be somebody around to help.

1. You can see the Chat bar at the bottom of every page on the site, which lets you access the Chat Room as well as other useful links. There are two sections. "Chat Rooms" lets you find people to chat to, while "Chat" lets you chat one to one with users you've added to your friends list.

2. When you enter Chat you will see the main Chat window on the left, while on the right hand side there is a list of people in Chat. The "Chat Lobby" rooms are for all general discussions and random chit-chat, while the "Support and Advice" rooms are specifically for asking for help. You can enter several rooms at once. There are also options to "pop out" Chat into a separate window if you'd prefer to view it in a single window instead of across the site.

3. For support or advice, click on the room title. When you enter the Support and Advice room, usually a user will follow you in to help you or someone will already be there. If no one does follow you or if no one is there, go back to the Chat Lobby by following the above step and ask for help. Different people may be in the Chat Room for different reasons, so be patient if people don't always offer to help.


HelpLINK is a private support system. Here you send in support or advice requests, which will primarily be answered by TeenHelp's Mentors. Mentors are Staff members who volunteer specifically to answer requests on HelpLINK. When they answer your question, you will receive either a PM or email with their response.

How do I submit a HelpLINK request?

1. Locate the HelpLINK button on the site, it's towards the top of every page. When you've found it, click on it.

2. You will see the following form asking for some information. Please provide as much inform as you can or feel comfortable providing. When you're ready click "Submit" at the bototm and it'll be sent to our Mentor team.

Note: You do not have to put in your real name, but it is usually helpful if you be honest about things such as age, sex and country as this may affect the advice you are given in certain situations.

Live Help

Live Help is a support system where you talk live to a Mentor one-on-one. It looks a lot like an instant messenger conversation box such as Skype, and works quite similarly.

Note: The conversation is text only, not voice or video.

How do I talk to somebody on Live Help?

1. Locate the Live Help button on the site, it's towards the top of every page. When you've found it, click on it.

Note: Please remember that it must say "Online" in green in order for you to be able to speak to someone. If it says "Offline", that means that there is no Mentor online at the moment and that you will have to use an alternative way of seeking help until one becomes available.

2. Fill in the information requested and click on "Call" and wait for an Mentor to pick up your call. Be patient as this can sometimes take a little while.

Are there any other ways to get help?

You might like to try contacting somebody directly for their assistance. You could do this by either sending them a Private Message or a Visitor Message.

Private Messaging (PM)

A lot of Staff members and regular users alike will often say you can PM them. This simply means you can send them a Private Message, which only the recipient can read.

1. To do this, first click on their username. If this is on a post they have made on the site it will bring up a menu that has the option to "Send a private message" on it. If it's on a user list it will take you to their profile, where you can then click on the "Send Message" button.

Visitor Messaging (VM)

If you are a new user you will see people introducing themselves and telling you to send them a VM if you want to talk about anything.

1. To do this click on their username to go to their public profile.

2. Once on somebody's profile you will see a box that you can type a message into. It is about half way down the page, just under the profile picture. Type your message into the text box and send it by pressing "Post Message".

You can now see your message appears on the list below the box you typed in.

3. To reply to message somebody has left for you, either visit their profile and follow the steps above or click the "Reply" button next to their message, which will open a new box so you can reply directly from your own profile.

Note: Be careful that you're not posting a response on your own wall, as the person will then not receive your message.

For further information on using TeenHelp please try reading our Frequently Asked Questions (FAQs).

Last edited by Rob; September 26th 2017 at 04:22 PM. Reason: Updating.
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