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helplink not working Issue Tools
issueid=1014 January 17th 2022 09:34 PM
Member
helplink not working
proving humanity!

the form is failing to send. it keeps giving me this error msg every time i try to submit it: Form failed to submit. The following error(s) occured:
You need to pass the human verification challenge before proceeding.
yet there's no such prompt or captcha. i even checked on my computer and cellphone with 2 different browsers
This issue is closed. No more replies may be made.
Issue Details
Issue Type Suggestion
Project TeenHelp
Category HelpLINK/Live Help
Status Implemented
Priority 5 - Medium
Suggested Version Unknown
Implemented Version (none)
Votes for this suggestion 0
Votes against this suggestion 0
Assigned Users (none)
Tags (none)

January 20th 2022 08:50 PM
Rob Rob is offline
Project Coordinator
 
I'm sorry you're having problems with some of our forms. I have done some testing and can confirm the issue you are experiencing with our ReCAPTCHA (human verification) however I need to look into this further to resolve this issue for you. In the meantime please feel free to send messages to myself & other Staff members and we can manually put them where they need to go. For example if you need to submit a HelpLINK request, our HelpLINK Officer (Celyn) can do this for you. I hope to be able to fix this soon.
May 28th 2022 08:55 PM
Rob Rob is offline
Project Coordinator
 
I've determined the cause of this issue and fixed this.
Closed

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