This may seem obvious, but did you check your spam/junk mail?

My other account is Guardian of Secrets and I tried sending for a password reset multiple times but never got an email with instructions. Thanks for your help.

Hey Secret Keeper, I'm Michael, and I am a Community Mentor here. I saw you newly registered, and came to introduce myself. However, I read that you have another account and that it's currently not working. What's wrong with it, what was the other account name? Anyway, I hope you're having a nice day. Let me know if I can do anything to help.